Deskside Support L1

1 week ago

tamil nadu, India Sharp Brains Full time

Position: Deskside Support - L1 SupporWorking Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of WorkMaintain daily IT operations in Customer-owned locationsto serve users’ IT needs.Provide hands & feet support for Servers or Networking activities as required the specified location/facilitiesSupport manufacturing-related IT equipmentand applications as per SOP provided.Assist the remote party with resolution by performing physicalactivity under direction(e.g. Customer Network Team).Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)Installation, Move,Add, and Change (IMAC) of Customer IT AssetsVIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuringthey feel comfortable with the audio-visual equipment and peripherals being used.Support conference rooms, telepresence, network, internet, and voice servicesand equipment (ex: audio/video, networking, and unified communications)Management of non-PC IT equipment - maintain asset lists for non-PC devices,such as servers, printers, and phones. Respond to customers’ requests for updates under the instructions and guidance of BH.Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customerwill provide specifictraining and instruction if needed.Mobile Phone Support — Triage, asset Management, Configuration and Support as required.Support for special events (Internal and External), recurring meetings, or afterhours will be required on T&M chargeable basisBe responsible for H&Easpects, collaborate with Desktop relatedinfrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.The ability to speak English and the local language(basic).Key responsibilities of the EngineerResponds to and diagnoses complex hardware, softwareand network incidents under general supervision.Prioritize and resolve customerand other team issues as soon as possible.Ensure that incidents and requests are handled accordingto customer PriorityMetrics. As needed, escalate tickets.Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.Participates activelyin projects as assigned.Perform Over Time duties when necessary(Pre-approved by CustomerTeam Leader)

  • Deskside Support L1

    4 days ago

    tamil nadu, India Sharp Brains Full time

    Position: Deskside Support - L1 Suppor Working Hours: Business Working Hours (On-Site) Contract Duration: 01 - Year Contract Type: B2B - Freelancing Compensation: $ 25 Per Day Location: Chennai, Tamil Nadu, India Scope of Work Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs. Provide hands & feet support for Servers or...

  • IT & Desktop Support Professional

    4 days ago

    Chennai, Tamil Nadu, India Gainwell Technologies LLC Full time

    **Summary**: The Deskside Support Technician is responsible for providing on-site technical support to end-users within the organization. This includes diagnosing and resolving hardware and software issues, configuring and installing computer systems, and ensuring the smooth operation of IT equipment. **Your role in our mission**: Expecting 4+ years’...

  • Desktop-l1 Support

    4 days ago

    Perungudi, Chennai, Tamil Nadu, India Balbhas Full time

    Role: Desktop-L1 Support Department: IT Job Description: TCP,DHCP, DNS, ITIL, Incident management, Problem management, Networking understanding, Server understanding Open Position: 2 Skills Required: Desktop Support Location: Chennai-Perungudi Years Of Experience: 0.3-2years

  • Urgent! L1 – Support Engineer Chennai

    3 weeks ago

    Chennai, Tamil Nadu, India Yethi Consulting Full time

    L1 - Support Engineer Experience Level 2 to 3 years Preferred location Chennai As a L1 Support Engineer you will be responsible for providing first-level technical support troubleshooting application issues and coordinating with L2 L3 teams for resolution when needed You will also be required to interact with users gather information about their issues and...

  • L1/L2 Application Support Engineer

    1 week ago

    Guindy, Chennai, Tamil Nadu, India Prodapt Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview:Job Title: L1/L2 Application Support EngineerExperience: 2–4 YearsLocation: ChennaiJob Type: Full-TimeShift: Rotational 24/7 (including on-call support),Majorly Night shiftRole Overview:We are seeking a proactive and technically skilled L1/L2 Application Support Engineer to join our dynamic team. The ideal candidate will have a strong background...

  • Network Associate

    6 days ago

    Siddhapudur, Coimbatore, Tamil Nadu, India SKYLINK FIBERNET PRIVATE LIMITED Full time

    **Job Title: Network Associate - L1Department: Network Operations / ISPReports To: Network Engineer / NOC LeadJob Summary**: The Network Associate - L1 will be responsible for providing first-level technical support, monitoring, and troubleshooting of network infrastructure for ISP services. The role involves handling customer complaints, monitoring network...

  • IT Support-french

    2 weeks ago

    Chennai, Tamil Nadu, India Lakarya LLC Full time

    **Role: IT Support** **Level: L0,L1,L2** **Offshore** support (India) consisting of L0, L1 & L2 team. Key is to have English, French and Spanish team members (for L0 atleast) Number of tickets handled today: 450 Expected volume to be handled: 1000 Approx: 800 employees Supporting hours: 8am - 7pm CET 20% users would require Linux server + windows...

  • Application Support Engineer

    1 day ago

    tamil nadu, India Hectae Analytics and Software Solutions Full time

    About the RoleWe’re looking for an experienced L3 IT Service Desk Engineer to provide advancedtechnical support and act as a subject matter expert within Haass’s IT Service Deskoperations.In this role, you’ll handle complex incidents, perform root cause analysis, supportintegrations, and drive process improvements to ensure service quality and...

  • Infrastructure Engineer

    3 days ago

    tamil nadu, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Infra Engineers (L1.5) responsible for managing incidents and service requests, ensuring SLA adherence, and supporting both datacenter and cloud (AWS/Azure) environments. The role acts as a bridge between L1 and L2 support to maintain operational continuity and reduce escalations. Key Responsibilities: Monitor dashboards, alerts, and mailboxes;...

  • Infrastructure Engineer

    2 days ago

    tamil nadu, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Infra Engineers (L1.5) responsible for managing incidents and service requests, ensuring SLA adherence, and supporting both datacenter and cloud (AWS/Azure) environments. The role acts as a bridge between L1 and L2 support to maintain operational continuity and reduce escalations. Key Responsibilities: Monitor dashboards, alerts, and mailboxes;...