L1/L2 Application Support Engineer

3 days ago

Guindy Chennai Tamil Nadu, India Prodapt Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Overview:

Job Title: L1/L2 Application Support Engineer

Experience: 2–4 Years

Location: Chennai

Job Type: Full-Time

Shift: Rotational 24/7 (including on-call support),Majorly Night shift

Role Overview:

We are seeking a proactive and technically skilled L1/L2 Application Support Engineer to join our dynamic team. The ideal candidate will have a strong background in SQL, Unix scripting, and telecom domain knowledge, with a passion for troubleshooting and customer support. This role requires hands-on expertise in OSS (Operations Support Systems) and BSS (Business Support Systems), including service provisioning, activation, inventory management, customer management, billing, and order management.

Responsibilities:

Key Responsibilities:

Handle incident and problem management at L2 level

Analyse L2 incidents in system and provide fix.

Perform root cause analysis and bug triaging.

Creation of SOP.

Coordinate with L3/development teams for issue resolution

Conduct patch and release validation

Maintain and update documentation and knowledge base

Provide on-call support and participate in shift rotations - 24/7 (including on-call support),Majorly Night shift

Requirements:

Technical Skills:

Proficient in SQL and PL/SQL for data analysis and issue resolution

Strong experience with Unix Shell scripting

Expertise in XML for data parsing and validation

Working knowledge of Python for automation tasks

Understanding of:

Order orchestration

Task modeling

Order decomposition

Domain Knowledge:OSS (Operations Support Systems):

Service provisioning

Activation

Inventory management

BSS (Business Support Systems):

Customer management

Billing

Order management

Solid understanding of Telecom domain processes

Soft Skills:

Strong analytical and troubleshooting abilities

Excellent written and verbal communication

Customer-centric approach

Ability to work under pressure and in rotational shifts

Effective collaboration with cross-functional teams

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