Support Engineer L1/L2
6 days ago
Infotel UK is seeking a dedicated and technically skilled Support Engineer for L1/L2 application support to join our growing team. In this role, you will be responsible for providing first and second-level support for our various applications and ensuring that client issues are resolved efficiently and effectively. You will work directly with clients to troubleshoot and resolve issues, enhancing their overall experience with our products.ResponsibilitiesProvide front-line support for application-related queries via phone, email, and chat. Diagnose and troubleshoot issues reported by clients, escalating as necessary to ensure timely resolution. Document incidents, resolutions, and workflow processes in the support ticketing system. Collaborate with development and QA teams to identify recurring issues and drive solutions. Conduct root cause analysis and provide detailed reports on recurring issues. Assist in user training and create training documentation as needed. Ensure adherence to SLAs and maintain a high level of customer satisfaction. RequirementsProven experience as a Support Engineer or in a similar customer-facing role. Strong understanding of application support cycles, L1 & L2 procedures, and troubleshooting methodologies. Knowledge of SQL databases and ability to run queries to troubleshoot issues. Experience with help desk ticketing systems and ITIL processes. Excellent communication and interpersonal skills. Problem-solving mindset with a proactive approach to identifying issues. Ability to work independently and collaboratively within a team. Technical certifications (e.g., ITIL, CompTIA) are a plus. BenefitsFamily Leave (Maternity, Paternity) Training & Development Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.
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IDM Engineer
2 weeks ago
Chennai, India Sattrix Information Security Full timeDevice Management (IDM) Support Engineers – L1 & L2 Location: Chennai Education: B.E. / B.Tech / MCA Experience: L1 - 2–4 years (1 year in Security Device Management) L2 - 4–6 years (5 years in Security Device Management) Budget: L1 - 6-7 LPA L2 - 15-18 LPA Skills required - IDM (combination of any 2/3): Forcepoint - DLP RSA FIM - Trellix/Tripwire...
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Idm engineer
2 weeks ago
Chennai, India Sattrix Information Security Full timeDevice Management (IDM) Support Engineers – L1 & L2 Location: Chennai Education: B. E. / B. Tech / MCA Experience: L1 - 2–4 years (1 year in Security Device Management) L2 - 4–6 years (5 years in Security Device Management) Budget: L1 - 6-7 LPA L2 - 15-18 LPA Skills required - IDM (combination of any 2/3): Forcepoint - DLP RSA FIM - Trellix/Tripwire...
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IDM Engineer
2 weeks ago
Chennai, India Sattrix Information Security Full timeDevice Management (IDM) Support Engineers – L1 & L2 Location: Chennai Education: B.E. / B.Tech / MCA Experience: 1. L1 - 2–4 years (1 year in Security Device Management) 2. L2 - 4–6 years (5 years in Security Device Management) Budget: 1. L1 - 6-7 LPA 2. L2 - 15-18 LPA Skills required - IDM (combination of any 2/3): 1. Forcepoint - DLP 2. RSA 3. FIM -...
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IDM Engineer
2 weeks ago
Chennai, India Sattrix Information Security Full timeDevice Management (IDM) Support Engineers – L1 & L2 Location: Chennai Education: B.E. / B.Tech / MCA Experience: L1 - 2–4 years (1 year in Security Device Management) L2 - 4–6 years (5 years in Security Device Management) Budget: L1 - 6-7 LPA L2 - 15-18 LPA Skills required - IDM (combination of any 2/3): Forcepoint - DLP RSA FIM - Trellix/Tripwire...
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Support Engineer L1/L2
3 weeks ago
Chennai, India Infotel UK Full timeInfotel UK is seeking a dedicated and technically skilled Support Engineer for L1/L2 application support to join our growing team. In this role, you will be responsible for providing first and second-level support for our various applications and ensuring that client issues are resolved efficiently and effectively. You will work directly with clients to...
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L1/L2 Application Support Engineer
5 days ago
Chennai, Tamil Nadu, India Prodapt Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOverviewJob Title: L1/L2 Application Support EngineerExperience: 2–4 YearsLocation: ChennaiJob Type: Full-TimeShift: Rotational 24/7 (including on-call support),Majorly Night shiftRole Overview:We are seeking a proactive and technically skilled L1/L2 Application Support Engineer to join our dynamic team. The ideal candidate will have a strong background in...
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Support Engineer L1/L2
6 days ago
Chennai, Tamil Nadu, India Infotel UK Full time ₹ 2,50,000 - ₹ 6,25,000 per yearInfotel UK is seeking a dedicated and technically skilled Support Engineer for L1/L2 application support to join our growing team. In this role, you will be responsible for providing first and second-level support for our various applications and ensuring that client issues are resolved efficiently and effectively. You will work directly with clients to...
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Support Engineer L1/L2
6 days ago
Chennai, Tamil Nadu, India Infotel UK Full time ₹ 4,00,000 - ₹ 8,00,000 per yearInfotel UK is seeking a dedicated and technically skilled Support Engineer for L1/L2 application support to join our growing team. In this role, you will be responsible for providing first and second-level support for our various applications and ensuring that client issues are resolved efficiently and effectively. You will work directly with clients to...
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IDM Engineer
2 weeks ago
Chennai, India Sattrix Information Security Full timeDevice Management (IDM) Support Engineers – L1 & L2Location: ChennaiEducation: B.E. / B.Tech / MCAExperience: L1 - 2–4 years (1 year in Security Device Management)L2 - 4–6 years (5 years in Security Device Management)Budget:L1 - 6-7 LPAL2 - 15-18 LPASkills required - IDM (combination of any 2/3):Forcepoint - DLPRSAFIM - Trellix/TripwireSeclorePIM -...
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IDM Engineer
2 weeks ago
Chennai, India Sattrix Information Security Full timeDevice Management (IDM) Support Engineers – L1 & L2Location: ChennaiEducation: B.E. / B.Tech / MCAExperience: L1 - 2–4 years (1 year in Security Device Management)L2 - 4–6 years (5 years in Security Device Management)Budget:L1 - 6-7 LPAL2 - 15-18 LPASkills required - IDM (combination of any 2/3):Forcepoint - DLPRSAFIM - Trellix/TripwireSeclorePIM -...
