IT Support-french

4 days ago


Chennai Tamil Nadu, India Lakarya LLC Full time

**Role: IT Support**

**Level: L0,L1,L2**

**Offshore** support (India) consisting of

L0, L1 & L2 team. Key is to have English, French and Spanish team members (for L0 atleast)

Number of tickets handled today: 450

Expected volume to be handled: 1000

Approx: 800 employees

Supporting hours: 8am - 7pm CET

20% users would require Linux server + windows server.

**Field support**: All european locations

We are looking to select one partner for both ( offshore and Europe Field support ), best would be to have some field support included in the offshore (fixed MRC) proposal to make it more appealing. E.g. 100hr/year part of total MRC for offshore. ( 25 visits )

**Job Type**: Contractual / Temporary

Work Days:

- Monday to Friday

Work Location: In person



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