Desktop Support

2 days ago

Chennai, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

**Job Description**:
Desktop Support

Exp
- 2 to 3years

Location
- Chennai

Np
- 15days to Immediate

Desktop Support Services

Configure the desktops using tools as defined in Schedule A Solution Baselines

Troubleshoot and resolve desktop incidents

Manage disk and folder sharing, and permission settings on desktops

Handle printer problems at users desktops

Preventive and rectification action as per customer endpoint security policy.

First level service for audio-video equipment where ever remote resources are deployed

First level troubleshooting of desktop LAN related issues

Extension of LAN using extended patch cords or small switches.

Printer configuration support on Desktops/Laptops.

IT clinic to be conducted on quarterly basis to fix laptop/mobile device related issues

Month end support during the last 3 days of the month and first day of following month for extended hours

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