Desktop Support Specialist
4 weeks ago
Role Type: Desktop Support
Industry: BPO – Dial 100 Emergency Helpline
Role Overview:
We are looking for an experienced professional to manage desktop administration and network support for an inbound voice process in a high-demand emergency helpline environment.
Key Responsibilities:
Troubleshoot hardware, software, and network-related issues
Conduct remote desktop support and application customization
Maintain system performance through monitoring and timely updates
Required Skills & Experience:
Minimum 2 years in desktop support or related role
Strong analytical, troubleshooting, and communication skills
Familiar with voice-logging systems and remote support tools
Diploma/BE/B.Tech in ECE/CS/IT/EEE
Fluency in English and Tamil
Willingness to work in 24x7 shift operations
Administer servers and ensure documentation is up to date
Manage inventory of hardware/software assets
Record technical resolutions and provide performance reports
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