IT Desktop Support

3 days ago

Chennai, India Axiom Technologies Full time

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organizations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**Roles and Responsibilities**:

- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting

**IT Skills and Experience**
- Desired Experience:

- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

**Personal Attributes**:

- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information

In-depth knowledge of:

- Windows OS (e.g. XP, Vista, Windows 7, 10)
- PCLaptop hardware
- PCLaptop peripherals, including printers
- Mobile devices

Basic knowledge of:

- Active Directory
- Exchange
- Apple OS
- SCCM

**IT Qualifications**

At least two of the following:

- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

**Experience in a similar role**
- 0-6 Months of relevant experience.

**What next?

  • Desktop Support

    2 weeks ago

    Chennai, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • IT Support

    3 weeks ago

    Chennai, India EIL Global IT Solutions and Services Pvt Ltd Full time

    Company Overview EIL Global IT Solutions and Services Pvt Ltd is a prominent IT services provider headquartered in Adelaide, Australia. Our company excels in delivering IT infrastructure solutions across Asia Pacific and EMEA, focusing on desktops, servers, networks, and data center technologies. We are dedicated to enabling digital transformation through...

  • L2 Desktop Support Engineer

    2 weeks ago

    chennai, India TRDFIN Support Services Pvt Ltd Full time

    Job Role: L2 - Desktop Support EngineerExperience : 1 yearsBudget : 17k to 20k as a take home Location: Chennai / GurugramFlexible to work in rotational shift with 5 days working Roles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware...

  • L2 Desktop Support Engineer

    2 weeks ago

    Chennai, India TRDFIN Support Services Pvt Ltd Full time

    Job Role: L2 - Desktop Support EngineerExperience : 1 yearsBudget : 17k to 20k as a take home Location: Chennai / GurugramFlexible to work in rotational shift with 5 days working Roles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware...

  • L2 Desktop Support Engineer

    2 weeks ago

    Chennai, India TRDFIN Support Services Pvt Ltd Full time

    Job Role: L2 - Desktop Support EngineerExperience : 1 yearsBudget : 17k to 20k as a take home Location: Chennai / GurugramFlexible to work in rotational shift with 5 days working Roles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware...

  • L2 Desktop Support Engineer

    2 weeks ago

    Chennai, India TRDFIN Support Services Pvt Ltd Full time

    Job Role: L2 - Desktop Support EngineerExperience : 1 yearsBudget : 17k to 20k as a take homeLocation: Chennai / GurugramFlexible to work in rotational shift with 5 days workingRoles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware...

  • L2 Desktop Support Engineer

    2 weeks ago

    Chennai, India TRDFIN Support Services Pvt Ltd Full time

    Job Role: L2 - Desktop Support EngineerExperience : 1 yearsBudget : 17k to 20k as a take homeLocation: Chennai / GurugramFlexible to work in rotational shift with 5 days workingRoles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware...

  • L2 Desktop Support Engineer

    2 weeks ago

    Chennai, India TRDFIN Support Services Pvt Ltd Full time

    Job Role: L2 - Desktop Support EngineerExperience : 1 yearsBudget : 17k to 20k as a take home Location: Chennai / GurugramFlexible to work in rotational shift with 5 days working Roles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware...

  • L2 Desktop Support Engineer

    2 weeks ago

    Chennai, India TRDFIN Support Services Pvt Ltd Full time

    Job Role: L2 - Desktop Support Engineer Experience : 1 years Budget : 17k to 20k as a take home Location: Chennai / Gurugram Flexible to work in rotational shift with 5 days working Roles and Responsibilities: -Hands on experience in Active Directory- user id (Addition / Deletion / Disable) -OS installation and in Bit locker encryption Assembling -Hardware...

  • L2 Desktop Support Engineer

    2 weeks ago

    Chennai, India TRDFIN Support Services Pvt Ltd Full time

    Job Role: L2 - Desktop Support Engineer Experience : 1 years Budget : 17k to 20k as a take home Location: Chennai / Gurugram Flexible to work in rotational shift with 5 days working Roles and Responsibilities: -Hands on experience in Active Directory- user id (Addition / Deletion / Disable) -OS installation and in Bit locker encryption Assembling -Hardware...