Desktop Support

3 days ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**
- Desktop Support Services
- Configure the desktops using tools as defined in Schedule A Solution Baselines
- Troubleshoot and resolve desktop incidents
- Manage disk and folder sharing, and permission settings on desktops
- Handle printer problems at users? desktops
- Preventive and rectification action as per customer endpoint security policy.
- First level service for audio-video equipment where ever remote resources are deployed
- First level troubleshooting of desktop LAN related issues
- Extension of LAN using extended patch cords or small switches.
- Printer configuration support on Desktops/Laptops.
- IT clinic to be conducted on quarterly basis to fix laptop/mobile device related issues
- Month end support during the last 3 days of the month and first day of following month for extended hours

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