Customer Support Associate

4 days ago


Vadapalani Chennai Tamil Nadu, India Ninos IT Solution Full time

**Job Title: Customer Support Executive (Fresher)**

**Key Responsibilities**:

- Assist customers by answering their queries and providing timely solutions.
- Learn and provide accurate information regarding our products/services.
- Update customer records and assist in maintaining our CRM system.
- Work alongside senior team members to escalate unresolved issues to the appropriate departments.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Support the team in achieving customer service targets and KPIs.

**Required Skills & Qualifications**:

- Strong verbal and written communication skills in English.
- Good interpersonal skills and a willingness to learn.
- Ability to work in a fast-paced environment and manage multiple tasks.
- A positive attitude with a customer-first approach.
- Ability to work both independently and as part of a team.

**Preferred Qualities**:

- Strong listening skills and the ability to empathize with customers.
- Eagerness to develop problem-solving skills and improve service delivery.
- A team player who is ready to collaborate and learn from colleagues.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7358144808



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