Desktop Support Engineer

4 weeks ago

Chennai, India SMARTWORK IT SERVICES Full time

Job Title : Desktop Support Engineer - L2 Support. Experience : 3 - 6 Years. Location : Chennai. Job Overview :We are seeking an experienced Desktop Support Engineer (L2) to provide advanced technical support and ensure smooth IT operations. The ideal candidate will be responsible for resolving complex hardware, software, and network issues while maintaining system reliability and user satisfaction.Key Responsibilities :- Provide L2 technical support for desktops, laptops, printers, and other end-user devices- Troubleshoot and resolve hardware, software, and network-related issues escalated from L1 support- Perform installation, configuration, and maintenance of Windows OS, Microsoft 365, and standard applications- Manage and support Active Directory, user account setup, and permissions- Support VPN, LAN, WAN, and Wi-Fi connectivity issues- Perform system upgrades, patch management, and antivirus updates- Coordinate with vendors for hardware repairs and replacements- Maintain IT asset inventory and ensure compliance with IT policies- Prepare and maintain incident reports, technical documentation, and root cause analyses- Provide remote support and on-site troubleshooting as required- Assist in new system rollouts, migrations, and user onboarding.Required Skills & Experience :- 3-6 years of experience in Desktop / IT Support, with at least 2 years in L2 support- Strong knowledge of Windows 10/11, Microsoft 365, Outlook, and Active Directory- Experience with remote support tools (e.g., TeamViewer, AnyDesk, or SCCM)- Good understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN)- Hands-on experience in ticketing tools (e.g., ServiceNow, Remedy, JIRA)- Excellent troubleshooting, communication, and customer service skills- IT certifications such as MCSA, CompTIA A+, or ITIL Foundation are an added advantagePreferred Qualifications :- Bachelor's degree or diploma in Computer Science, Information Technology, or related field- Experience supporting corporate or enterprise-level environments- Knowledge of ITIL processes and incident management workflows (ref:hirist.tech)

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