Application Support Engineer

1 day ago

tamil nadu, India Hectae Analytics and Software Solutions Full time

About the RoleWe’re looking for an experienced L3 IT Service Desk Engineer to provide advancedtechnical support and act as a subject matter expert within Haass’s IT Service Deskoperations.In this role, you’ll handle complex incidents, perform root cause analysis, supportintegrations, and drive process improvements to ensure service quality and reliability.You’ll also work closely with the L1 and L2 teams to provide guidance, technical escalationsupport, and ensure adherence to ITSM best practices.This position is ideal for someone with deep technical expertise, excellent troubleshootingskills, and a strong understanding of enterprise IT ecosystems, SaaS platforms, andautomation workflows.Key Responsibilities• Advanced Technical Support: Handle complex and high-priority incidentsescalated from L1/L2 engineers, ensuring quick diagnosis and resolution.• Root Cause Analysis: Conduct in-depth analysis of recurring issues and documentpreventive measures and solutions.• Incident & Problem Management: Own the resolution of critical issues, participatein post-incident reviews, and drive continuous improvement.• Automation & Scripting: Develop scripts or workflows to automate repetitive tasksand improve operational efficiency.• API Integrations: Configure, test, and maintain integrations between ITSM tools(e.g., Freshservice, ServiceNow) and third-party systems using REST APIs.• System Administration: Manage user access, permissions, configurations, andpolicies across SaaS and infrastructure platforms.• Knowledge Management: Create and maintain documentation, SOPs, andknowledge base articles for internal use.• Collaboration: Work with developers, IT operations, and business teams totroubleshoot cross-platform issues.• Monitoring & Reporting: Utilize monitoring tools and dashboards to proactivelyidentify and resolve potential service disruptions.• Mentorship: Support and mentor L1 and L2 engineers in technical troubleshootingand best practices.Required Qualifications & Skills• 5+ years of experience in IT Service Desk, Technical Support, or InfrastructureManagement.• Strong troubleshooting skills in Windows, macOS, and Linux environments.• Experience with ITSM tools (Freshservice, Freshdesk, ServiceNow, or equivalent).• Proficiency in API integrations, scripting languages (PowerShell, Python, or Bash),and automation workflows.• Familiarity with identity and access management (IAM), MDM/UEM tools, andnetwork fundamentals.• Working knowledge of cloud and SaaS platforms (Microsoft 365, GoogleWorkspace, JumpCloud, Azure AD, etc.).• Understanding of ITIL processes including Incident, Problem, and ChangeManagement.• Strong documentation, analytical, and communication skills.• ITIL V4 Foundation certification preferred.• Experience in Freshworks platform custom app or integration development is aplus.

  • Application Support Engineer

    1 week ago

    Chennai, Tamil Nadu; Coimbatore, Tamil Nadu, India; Kochi, Kerala, India Orion Innovation Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Orion Innovation is a premier, award-winning, global business and technology services firm.  Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.  We work with a wide range of clients across many industries...

  • Application Engineer

    2 weeks ago

    tamil nadu, India FLSmidth Full time

    Applications Engineer, Site SalesKREBS Pumps, Cyclones, and ValvesWe are looking for a highly motivated and enthusiastic person who wants to enter the mining industry as a part of our Applications Engineering Program in our KREBS Pumps, Cyclones, and Valves Products Group. Successful applicants will undergo a structured two-year training program under our...

  • Management Intern

    5 days ago

    tamil nadu, India Secure Application Full time

    What we're looking for: MBA candidates from premium institutes (IIMs, ISB, XLRI, SPJIMR, or equivalent). Strong analytical and strategic thinking abilities. Interest in the evolving AI and tech ecosystem. Responsibilities: Conduct comprehensive market research and competitive analysis. Identify trends, opportunities, and potential applications of AI across...

  • IT Application Support

    3 days ago

    tamil nadu, India Mizuho Full time

    Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s...

  • Application Support Lead

    2 weeks ago

    tamil nadu, India NR Consulting Full time

    Role : Application Support / Lead (Cloud Azure/ Databricks) Location : ChennaiMust have : Azure and DatabricksJob Description: Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank. Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform. Provide...

  • SRE Application Support Lead

    5 days ago

    tamil nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are seeking a highly skilled and motivated SRE Application Support Lead / Sr. Lead to join our 24x7 support team. This role is critical to ensuring the stability, performance, and reliability of mission-critical applications deployed across modern platforms including Docker, Kubernetes, and cloud...

  • Application Support Lead

    2 weeks ago

    tamil nadu, India NR Consulting Full time

    Role : Application Support / Lead (Cloud Azure/ Databricks) Location : Chennai Must have : Azure and Databricks Job Description: Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank. Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform. Provide...

  • Application Engineer

    5 days ago

    tamil nadu, India Emerson Full time

    Job SummaryJOB DESCRIPTIONIf you are an engineering professional, Emerson has an exciting role for you You will be Supporting application engineering team for large projects in Europe from Fisher Chennai Engineering Center. We value autonomy, self-reliance, fast movers, a passion for robust and maintainable tests, and above all, the ability to ship a quality...

  • Application Support Specialist

    2 weeks ago

    tamil nadu, India BNP Paribas Full time

    Position PurposeThe Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading...

  • Customer Applications Engineer

    5 days ago

    tamil nadu, India Monolithic Power Systems, Inc. Full time

    Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to...