SRE Application Support Lead

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are seeking a highly skilled and motivated SRE Application Support Lead / Sr. Lead to join our 24x7 support team. This role is critical to ensuring the stability, performance, and reliability of mission-critical applications deployed across modern platforms including Docker, Kubernetes, and cloud environments. The ideal candidate will possess strong technical expertise, leadership capabilities, and a proactive mindset to drive operational excellence.What You'll Bring:Key ResponsibilitiesTeam Leadership & ManagementLead and mentor a team of SRE/Application Support Engineers.Assign tasks, set goals, and ensure smooth day-to-day operations.Foster a culture of ownership, accountability, and continuous improvement.Incident & Problem ManagementOwn and manage critical incidents end-to-end.Perform root cause analysis and drive permanent resolutions.Collaborate with cross-functional teams and vendors for quick recovery.Monitoring & ObservabilityUtilize tools like Splunk, Grafana, AppDynamics, Spotfire to monitor application health.Set up proactive alerting and dashboards for performance tracking.Automation & ToolingDevelop scripts (Shell, Python) to automate routine tasks.Build and maintain internal tools to improve support efficiency.Cloud & DevOps IntegrationSupport applications deployed in Docker, Kubernetes, and cloud platforms.Collaborate with DevOps teams for CI/CD pipeline support and release validations.Change & Release ManagementPerform pre- and post-release validations.Ensure production stability during deployments.Documentation & Knowledge ManagementMaintain runbooks, SOPs, and knowledge base articles.Ensure onboarding materials and troubleshooting guides are up-to-date.Stakeholder CommunicationProvide timely updates to leadership and business teams.Present metrics, incident summaries, and improvement plans.SRE MindsetApply SRE principles to improve reliability, scalability, and performance of supported applications through proactive monitoring and automation.Focus on reducing toil by automating repetitive tasks and improving operational efficiency.Participate in blameless postmortems and contribute to continuous improvement initiatives based on incident learnings.Drive observability enhancements by integrating metrics, logs, and traces into monitoring dashboards.Collaborate with engineering teams to define and measure SLIs/SLOs, ensuring alignment with business availability goals.Required Skills:Strong Incident Management (IM) expertise: Proven ability to lead and coordinate high-severity incidents, including real-time triaging, root cause identification, and resolution tracking.Bridge Call Management: Experience in initiating and leading bridge calls, ensuring timely updates, stakeholder alignment, and effective resolution.Stakeholder Communication & Coordination: Ability to interact with cross-functional teams, vendors, and leadership during incidents and planned changes.Monitoring & Observability Tools: Proficient in Splunk, Grafana, AppDynamics, Spotfire, and other monitoring platforms.Technical Proficiency: Strong hands-on experience in Linux, SQL, Shell scripting, and Python (preferred).Cloud & Containerization: Exposure to cloud platforms (AWS, Azure, GCP), Docker, and Kubernetes.Automation & Tooling: Experience in automating support tasks and building internal tools to improve operational efficiency.Change & Problem Management: Familiarity with ITIL processes, including change, incident, and problem management.Certifications: ITIL, AWS, Azure, Kubernetes, or other relevant technical/process certifications are a plus.Excellent Communication Skills: Strong verbal and written communication for effective collaboration and reporting.Team Leadership: Experience in managing and mentoring support teams, driving performance, and ensuring 24x7 operational readiness.Impact You'll Make:Lead 24x7 SRE/Application Support operations ensuring high availability and performance of critical applications.Drive Incident Management processes including triage, resolution, and post-incident reviews.Initiate and lead bridge calls during high-severity incidents, ensuring timely updates and coordination across teams.Act as the primary point of contact for stakeholder communication during incidents and planned changes.Oversee monitoring and observability using tools like Splunk, Grafana, AppDynamics, and Spotfire.Support applications deployed in Docker, Kubernetes, and cloud platforms (AWS/Azure/GCP).Lead automation initiatives using Shell scripting and Python to improve operational efficiency.Collaborate with DevOps and Engineering teams for CI/CD and release management.Ensure compliance with ITIL processes (Incident, Problem, Change Management).Maintain documentation including runbooks, SOPs, and knowledge base articles.Tools & Technologies: Linux, SQL, Docker, Kubernetes, Splunk, Grafana, AppDynamics, Spotfire, Shell, PythonCertifications Preferred: ITIL, AWS/Azure/GCP, Kubernetes, DevOpsWork Mode: Hybrid (as per team policy)Shift Type: Rotational (24x7 coverage)This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion Job TitleSr Lead, Applications Support