Application Production Support

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:
**BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:
Job Title:
Technical Lead

Date:
14-05-2025

Department:
IT

**Location**:
Chennai/Bangalore

Business Line / Function:
Wealth Management

Reports to:
(Direct)

Grade:
(if applicable)

(Functional)

Number of Direct Reports:
NA

Directorship / Registration:
NA

**POSITION PURPOSE**:
Part of BNPP Wealth Management in Chennai/ Bangalore, the position is created within WMIS

Engineering & Production Domain (E&P) under Efficiency Division to ensures that WMIS Global IT

continuity exercises are completed. Additionally, to contribute as an Incident Manager as on when there

is a critical Incident situation.

**Responsibilities**

As a team member of APS, you will have to:

- Provide L1/L2 Application support to Front Office and Operations users.
- Ensure adherence to APS support roster in terms of mailbox, web portal and hotline.
- Ensure batch related issues are attended and resolved on time
- Adhere to Service Level objective target and roadmap
- Escalate timely to Head of APS on possible risks, escalation matters and management issues.
- Prioritize and deliver outstanding service, troubleshooting and resolving issues from
- Business teams
- Ensure that unresolved tickets are escalated to appropriate individuals/teams
- based on established guidelines and procedures
- Ensure that all the production deliverables are aligned with bank standards and best practices.
- Analyze system logs and identify potential issues with Application.
- Service monitoring, reporting and continuous improvement of the service quality and availability.
- Implement communication charter to provide updates on production health status on a proactive manner.
- Provide a high level of customer services and maintains customer’s trust and confidence
- by creating positive customer relationships, and successfully contributing to business goals and objectives.
- Should take part in 24/7 production support (i.e Shifts/Weekend/Public holiday)

**TECHNICAL & BEHAVIORAL COMPETENCIES**:

- Architecture: Linux, Windows, Oracle, SQL Server, WebSphere, Tomcat, A