Itg Bnpp Fortis

About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks, and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings, and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:
BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship... Through various and concrete ways, we are dedicated to meeting our customers’ expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic.

Job Title:
IT Application Production Support Engineer

Date:
Mar-2025

Department:
ITGP

**Location**:
Chennai / Mumbai

Business Line / Function:
BNPP FORTIS

Reports to:
(Direct)

ISPL ITG OPS

Grade:
(if applicable)

(Functional)

ITGP/FORTIS

Number of Direct Reports:
Directorship / Registration:
NA

**POSITION PURPOSE**:
In the APS (Agile Production Services) CCDA we deliver as Application Production Support Engineer for Payment Applications.

**Responsibilities**

The job mainly consists of the following elements:
We provide End to End Production Services for the Daily Baking, Payments and Risks & Credits Tribes, with as main activities:

- E2E L2 support of Go-live, service availability and on-call 24/7 L2
- E2E L3 support of Technology expertise and on-call 24/7 L3

In order to provide a reliable IT service for our employees and customers we are the guardian of the operational quality of our IT systems

We guard an optimal time-to-market / quality balance for our releases, with a special focus at availability and business continuity.

We provide an efficient, high quality first and 2nd line support for all IT-solutions.

**TECHNICAL & BEHAVIORAL COMPETENCIES**:
**AS APPLICATION PRODUCTION SUPPORT ENGINEER**:
To fix incidents in QA and in Prod, to provide support to the Payments Tribe

To ensure that all deployments are carried out on schedule, are fully deployed, implemented and functioning in the operational environments

To help preparing the detailed runbook by identifying all stakeholders and related actions

To analyze all technical dependencies between the different components

To update the Current State Architecture document based on detailed technical design

To update or create all documentation for the support

**AS INCIDENT SOLVER IN RUN MODE**:
To find, advice and implement solutions in order to solve incidents

To document the resolution progress and the applied solutions

To investigate, analyze and document incident cause and solution
- To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)

**TECHNICAL EXPERIENCE**:
**Mandatory -**
- Good knowledge of Linux
- Medior Operating system Linux
- Medior Database oracle / SQL
- Medior on automated batch scheduling
- MS Office XLS, Word, PPT

**Preferable -**
- Knowledge of Mainframe:

- Mainframe z/OS
- DB2 for z/OS, SQL, SPUFI
- DB2 and IMS utilities
- TSO/ISPF, JCL
- Cobol
- Experience in Unix/Linux scripting (PowerShell)
- Knowledge of MQ Series
- Experience in distributed scheduling (CTRL-M)
- Experience in a second line
- Some knowledge about cloud environments

**SPECIFIC QUALIFICATIONS (IF REQUIRED)**:

- Agile environment
- Follows the Customer processes for projects, incident and change management.
- Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.
- Motivated self-starter, process-oriented with high attention to detail
- Quick self-starter, pro-active attitude.
- Good communication skills, Good analytical a