Application Support Specialist

1 day ago

tamil nadu, India BNP Paribas Full time

Position PurposeThe Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments.Key ResponsibilitiesUser Interaction: Respond to support requests via phone, email, or ticketing systems.Incident Logging: Accurately record issues in the incident management system, assigning appropriate priority levels. Basic Troubleshooting: Password resets, Login/access issues, Configuration errors, Minor performance issuesMonitoring: Use tools to monitor application health and performance; report anomalies.Escalation: Route unresolved or complex issues to Level 2 or Level 3 support teams.Documentation: Maintain records of issues, resolutions, and known errors for future reference.Customer Service: Ensure a positive user experience through clear communication and timely updates.Matrix Management: Create, update, and validate approval matrices based on organizational policies and stakeholder input.System Uploads: Upload matrices into workflow automation platforms (e.g., SAP, Oracle, ServiceNow, or custom ERP systems).Stakeholder Coordination: Collaborate with department heads, finance, procurement, and HR to gather approval rules and maintain alignment.Testing & Validation: Conduct test runs to verify matrix functionality and troubleshoot upload issues. Required SkillsExcellent problem-solving and communication skills.Familiarity with diagnostic tools, log analysis, and debugging techniques.Ability to work under pressure and manage multiple support requests.Experience with ticketing systems and support documentation tools.Ready to learn new applications and functional domain. QualificationsDiploma or bachelor’s degree in IT, Computer Science, or related fieldStrong keysReactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions.Effective Communication, Rigor, Method, Autonomy, Patience. Years Of Exp: 3–6 years of experience in application support·

  • Application Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu BNP Paribas Full time

    Position PurposeThe Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading...

  • IT Applications Support

    6 days ago

    Tamil Nadu, India TaskUS Full time

    **TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world's most disruptive companies** **We believe our Frontline employees come first, always. At TaskUs, leaders eat last-in other words, we expect you to put your line of...

  • IT Application Support

    2 weeks ago

    tamil nadu, India Mizuho Full time

    Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s...

  • Application Support Lead

    1 day ago

    tamil nadu, India NR Consulting Full time

    Role : Application Support / Lead (Cloud Azure/ Databricks) Location : ChennaiMust have : Azure and DatabricksJob Description: Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank. Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform. Provide...

  • Application Support Lead

    23 hours ago

    tamil nadu, India NR Consulting Full time

    Role : Application Support / Lead (Cloud Azure/ Databricks) Location : Chennai Must have : Azure and Databricks Job Description: Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank. Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform. Provide...

  • Application Support Engineer

    2 weeks ago

    tamil nadu, India TivonaGlobal Technologies Full time

    We are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Application Specialist-flow- Chennai

    1 day ago

    Chennai, Tamil Nadu, India Lifelancer Full time

    Job Title Application Specialist-Flow- Chennai Job Location Chennai Tamil Nadu India Job Location Type Remote Job Contract Type Full-time Job Seniority Level Bring more to life Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology At Beckman Coulter Life Sciences one of Danaher s 15 operating...

  • Application Support

    2 days ago

    Chennai, Tamil Nadu, India Virtusa Full time

    Application Support Willingness to work in rotating shifts (16x7 coverage). Must Have Pricient in writing SQL and PLSQL queries for data access and debugging. Must Have Expertise in log checking, file navigation, and SFTP. Must Have Experience with observability tools like DataDog. Must Have Cloud technologies exposure, particularly AWS, S3, and Kubernetes....

  • Application Support

    9 hours ago

    Chennai, Tamil Nadu, India NIBS PHOENIX HR SOLUTIONS Full time

    Job Title: Application Support Key Responsibilities: 1. Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience. 3. a.Front end development framework (HTML/CSS/JS, React, ReactNative, Bootstrap) **Job Types**: Full-time, Permanent Pay: ₹220,898.87 - ₹1,008,188.80 per year **Benefits**: -...

  • Application Support Engineer

    3 days ago

    tamil nadu, India CorroHealth Full time

    Application Support Engineer – CHN/HYD/ CBESkills:Excellent communication skillsTechnical- Ticketing tool, active directory, windows server, customer support, international client/customer experience.Job DescriptionBachelor’s degree in computer science or related field or equivalent experienceThree or more years providing software solutions and...