Bilingual L1 Support Lead

15 hours ago

tamil nadu, India NEXWARE TECHNOLOGIES PRIVATE LIMITED Full time

Job Title: Bilingual L1 Support Lead Location: Japan Experience: 5+ Years Japanese Proficiency: JLPT N3 / N2 (Mandatory) Job Description: We are seeking a Bilingual L1 Support Lead to provide first-level technical support, manage user tickets, and coordinate with internal IT teams. The ideal candidate should be able to communicate effectively in both Japanese and English while assisting users with basic application and system-related issues. Responsibilities: ✅ Handle L1 incidents, service requests, and ticket escalations ✅ Perform basic troubleshooting on applications (Java / .NET / Front-End)✅ Coordinate with L2/L3 support teams for advanced issues ✅ Create and update knowledge base articles and documentation ✅ Communicate with Japanese-speaking users and stakeholders Requirements: ✅ Experience with ServiceNow / Jira / Confluence ✅ Good understanding of user support processes ✅ Strong communication and customer-handling skills ✅ Ability to work in a fast-paced support environment Nice to Have: • ITIL awareness • Experience interacting with onsite clients

  • Bilingual L1 Support Lead

    1 week ago

    Tamil Nadu, India NEXWARE TECHNOLOGIES PRIVATE LIMITED Full time

    Job Title: Bilingual L1 Support Lead Location: Japan Experience: 5+ Years Japanese Proficiency: JLPT N3 / N2 (Mandatory) Job Description: We are seeking a Bilingual L1 Support Lead to provide first-level technical support, manage user tickets, and coordinate with internal IT teams. The ideal candidate should be able to communicate effectively in both...

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    7 days ago

    Tamil Nadu, India NEXWARE TECHNOLOGIES PRIVATE LIMITED Full time

    Job Title: Bilingual L1 Support Lead Location: Japan Experience: 5+ Years Japanese Proficiency: JLPT N3 / N2 (Mandatory) Job Description: We are seeking a Bilingual L1 Support Lead to provide first-level technical support, manage user tickets, and coordinate with internal IT teams. The ideal candidate should be able to communicate effectively in both...

  • Bilingual L1 Support Lead

    1 week ago

    Tamil Nadu, India NEXWARE TECHNOLOGIES PRIVATE LIMITED Full time

    Job Title: Bilingual L1 Support LeadLocation: JapanExperience: 5+ YearsJapanese Proficiency: JLPT N3 / N2 (Mandatory)Job Description:We are seeking a Bilingual L1 Support Lead to provide first-level technical support, manage user tickets, and coordinate with internal IT teams. The ideal candidate should be able to communicate effectively in both Japanese and...

  • Bilingual L1 Support Lead

    1 week ago

    tamil nadu, India NEXWARE TECHNOLOGIES PRIVATE LIMITED Full time

    Job Title: Bilingual L1 Support LeadLocation: JapanExperience: 5+ YearsJapanese Proficiency: JLPT N3 / N2 (Mandatory)Job Description:We are seeking a Bilingual L1 Support Lead to provide first-level technical support, manage user tickets, and coordinate with internal IT teams. The ideal candidate should be able to communicate effectively in both Japanese and...

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    1 week ago

    tamil nadu, India NEXWARE TECHNOLOGIES PRIVATE LIMITED Full time

    Experience: 5+ YearsJapanese Level: JLPT N3 / N2 (Mandatory)Job Description:We are looking for a Bilingual L3 Support Lead to handle advanced technical support issues, manage escalations, and coordinate with onsite teams. The candidate should be able to communicate effectively in both English and Japanese and work closely with development teams to resolve...

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    1 week ago

    Tamil Nadu, India NEXWARE TECHNOLOGIES PRIVATE LIMITED Full time

    Experience: 5+ Years Japanese Level: JLPT N3 / N2 (Mandatory) Job Description: We are looking for a Bilingual L3 Support Lead to handle advanced technical support issues, manage escalations, and coordinate with onsite teams. The candidate should be able to communicate effectively in both English and Japanese and work closely with development teams to resolve...

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