Customer Relationship Manager

1 month ago

new delhi, India NGO PARTNERS Full time
OverviewThe Customer Relationship Manager plays a crucial role in fostering positive relationships with clients and ensuring their satisfaction. This position is vital to the organizations success as it directly impacts customer retention loyalty and overall business growth.Key responsibilities
  • Build and maintain strong longlasting customer relationships
  • Act as the main point of contact for clients and address their inquiries and concerns promptly
  • Develop and execute strategies to enhance customer experience and satisfaction
  • Collaborate with sales and marketing teams to identify opportunities for business growth within the customer base
  • Monitor customer accounts and conduct regular performance reviews
  • Handle customer complaints and resolve issues to ensure customer retention
  • Prepare reports on account status sales targets and customer feedback
  • Proactively reach out to customers to gather feedback and provide support
  • Upsell products and services to existing clients to maximize revenue
  • Stay updated on industry trends and best practices in customer relationship management
Required qualifications
  • Bachelors degree in Business Administration Marketing or a related field
  • Proven experience in customer relationship management or a similar role
  • Strong understanding of customer service principles and practices
  • Excellent communication and interpersonal skills
  • Ability to effectively manage multiple accounts and prioritize tasks
  • Demonstrated success in meeting sales targets and KPIs
  • Proficiency in CRM software and MS Office particularly Excel
  • Solid negotiation and problemsolving abilities
  • Analytical mindset with the ability to interpret data and make datadriven decisions
  • Highly organized and detailoriented
  • Ability to work well under pressure and adapt to changes in a fastpaced environment
  • Proactive and resultsdriven approach to customer relationship management
  • Relevant certifications in customer service or sales is a plus

interpersonal skills,problem-solving,ms office,analytical mindset,communication,negotiation,proactive,customer service,results-driven,customer relationship management,crm software,sales,crm,management

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