Customer Relationship Manager

4 weeks ago

new delhi, India NGO PARTNERS Full time
Overview The Customer Relationship Manager plays a crucial role in fostering positive relationships with clients and ensuring their satisfaction. This position is vital to the organizations success as it directly impacts customer retention loyalty and overall business growth.Key responsibilities
  • Build and maintain strong longlasting customer relationships
  • Act as the main point of contact for clients and address their inquiries and concerns promptly
  • Develop and execute strategies to enhance customer experience and satisfaction
  • Collaborate with sales and marketing teams to identify opportunities for business growth within the customer base
  • Monitor customer accounts and conduct regular performance reviews
  • Handle customer complaints and resolve issues to ensure customer retention
  • Prepare reports on account status sales targets and customer feedback
  • Proactively reach out to customers to gather feedback and provide support
  • Upsell products and services to existing clients to maximize revenue
  • Stay updated on industry trends and best practices in customer relationship management
Required qualifications
  • Bachelors degree in Business Administration Marketing or a related field
  • Proven experience in customer relationship management or a similar role
  • Strong understanding of customer service principles and practices
  • Excellent communication and interpersonal skills
  • Ability to effectively manage multiple accounts and prioritize tasks
  • Demonstrated success in meeting sales targets and KPIs
  • Proficiency in CRM software and MS Office particularly Excel
  • Solid negotiation and problemsolving abilities
  • Analytical mindset with the ability to interpret data and make datadriven decisions
  • Highly organized and detailoriented
  • Ability to work well under pressure and adapt to changes in a fastpaced environment
  • Proactive and resultsdriven approach to customer relationship management
  • Relevant certifications in customer service or sales is a plus

interpersonal skills,problem-solving,ms office,analytical mindset,communication,negotiation,proactive,customer service,results-driven,customer relationship management,crm software,sales,crm,management

  • Customer Relationship Manager

    4 weeks ago

    New Delhi, India NGO PARTNERS Full time

    Overview The Customer Relationship Manager plays a crucial role in fostering positive relationships with clients and ensuring their satisfaction. This position is vital to the organizations success as it directly impacts customer retention loyalty and overall business growth. Key responsibilitiesBuild and maintain strong longlasting customer relationshipsAct...

  • Customer Relationship Manager

    2 months ago

    New Delhi, India NGO PARTNERS Full time

    OverviewThe Customer Relationship Manager plays a crucial role in fostering positive relationships with clients and ensuring their satisfaction. This position is vital to the organizations success as it directly impacts customer retention loyalty and overall business growth.Key responsibilitiesBuild and maintain strong longlasting customer relationshipsAct...

  • Customer Relationship Manager

    1 month ago

    new delhi, India NGO PARTNERS Full time

    OverviewThe Customer Relationship Manager plays a crucial role in fostering positive relationships with clients and ensuring their satisfaction. This position is vital to the organizations success as it directly impacts customer retention loyalty and overall business growth.Key responsibilitiesBuild and maintain strong longlasting customer relationshipsAct...

  • Customer Relationship Manager

    4 weeks ago

    new delhi, India Highfly Sourcing Full time

    We are looking for a skilled CRM Specialist to manage and enhance client relationships, ensuring a smooth and supportive experience throughout the visa and immigration process. In this role, you will be responsible for implementing CRM strategies, managing customer interactions, and ensuring client satisfaction. The ideal candidate will have a strong...

  • Customer Relationship Manager

    4 weeks ago

    New Delhi, India Techify Solutions Full time

    Job Title: Customer Success ManagerEmployment Type: FulltimeExperience Level: MidSenior LevelIndustry: CRM & Loyalty Management SoftwareJob Overview:Candidate works as Customer Success at LoMoSo you will be the key point of contact for ourclients helping them achieve their business goals through the successful use of our CRM andloyalty management platform....

  • Customer Relationship Manager

    2 months ago

    New Delhi, India Techify Solutions Full time

    Job Title: Customer Success Manager Employment Type: Fulltime Experience Level: MidSenior Level Industry: CRM & Loyalty Management Software Job Overview: Candidate works as Customer Success at LoMoSo you will be the key point of contact for ourclients helping them achieve their business goals through the successful use of our CRM andloyalty...

  • Customer Relationship Manager

    1 month ago

    new delhi, India Techify Solutions Full time

    Job Title: Customer Success Manager Employment Type: Fulltime Experience Level: MidSenior Level Industry: CRM & Loyalty Management Software Job Overview: Candidate works as Customer Success at LoMoSo you will be the key point of contact for ourclients helping them achieve their business goals through the successful use of our CRM andloyalty...

  • Customer Relationship Manager

    4 weeks ago

    new delhi, India Techify Solutions Full time

    Job Title: Customer Success Manager Employment Type: Fulltime Experience Level: MidSenior Level Industry: CRM & Loyalty Management Software Job Overview: Candidate works as Customer Success at LoMoSo you will be the key point of contact for ourclients helping them achieve their business goals through the successful use of our CRM...

  • Customer Relationship Manager

    2 months ago

    New Delhi, India NGO PARTNERS Full time

    OverviewThe CustomerRelationship Manager plays a crucial role in fostering positiverelationships with clients and ensuring their satisfaction. Thisposition is vital to the organizations success as it directlyimpacts customer retention loyalty and overall businessgrowth.KeyresponsibilitiesBuild and maintainstrong longlasting customer relationshipsActas the...

  • Customer Relationship Manager

    1 month ago

    New Delhi, India Highfly Sourcing Full time

    We are looking for a skilled CRM Specialistto manage and enhance client relationships, ensuring a smooth andsupportive experience throughout the visa and immigration process.In this role, you will be responsible for implementing CRMstrategies, managing customer interactions, and ensuring clientsatisfaction. The ideal candidate will have a strong background...

  • Customer Relationship Management Manager

    1 week ago

    new delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.Responsibilities :● Manage abandoned cart...

  • Customer Relationship Management Manager

    7 days ago

    new delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team. To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker. Responsibilities : ● Manage abandoned...

  • Customer Relationship Management Manager

    1 week ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.Responsibilities :● Manage abandoned cart...

  • Customer relationship management manager

    7 days ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.Responsibilities :● Manage abandoned cart...

  • Customer Relationship Manager

    2 months ago

    New Delhi, India Techify Solutions Full time

    Job Title: CustomerSuccess ManagerEmployment Type:Fulltime ExperienceLevel: MidSenior LevelIndustry: CRM & Loyalty ManagementSoftware JobOverview: Candidateworks as Customer Success at LoMoSo you will be the key point ofcontact for ourclients helping them achieve their business goalsthrough the successful use of our CRM andloyalty managementplatform. You...

  • Customer Relationship Management Manager

    1 week ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team. To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker. Responsibilities : ● Manage...

  • Customer Relationship Management Manager

    4 days ago

    new delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team. To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker. Responsibilities : ● Manage abandoned cart...

  • Customer Relationship Management Manager

    1 week ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team. To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker. Responsibilities : ● Manage abandoned cart...

  • Customer Relationship Management Manager

    1 week ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.Responsibilities:● Manage abandoned cart...

  • Customer Relationship Management Manager

    1 week ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.Responsibilities:● Manage abandoned cart...