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Non Voice
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Hyderabad, Telangana, India Freelancer Jonnalagada Suhasini Full timeJob DescriptionDescriptionWe are looking for freshers/entry-level candidates to join our Non Voice team in India. This role involves supporting various administrative tasks, managing customer inquiries, and ensuring accurate data handling.Responsibilities- Handle customer inquiries and provide accurate information.- Assist in data entry and manage...
International Voice and Non Voice Process
4 weeks ago
Key Responsibilities:
Voice Process:
- Handle inbound/outbound international calls professionally.
- Resolve customer queries related to products, services, or billing.
- Maintain call quality standards and achieve targets such as First Call Resolution (FCR) and Customer Satisfaction (CSAT).
- Escalate unresolved issues to the relevant department.
Non-Voice Process:
- Respond to customer emails, chats, or support tickets.
- Perform data entry, order processing, or backend documentation tasks.
- Maintain accuracy and compliance with SOPs and client expectations.
- Provide timely updates and follow-up with customers.
Eligibility Criteria:
- Education: Any Graduate (UG/PG)
- Experience: 03 years in BPO/ITES/Customer Support
- Communication Skills:
- Excellent spoken English for voice process
- Good written English for non-voice process
- Typing speed of 3035 WPM with accuracy (for non-voice)
- Willingness to work in night shifts or rotational shifts
Skills Required:
- Customer service mindset with problem-solving ability
- Basic computer and internet knowledge
- Multitasking ability and attention to detail
- Familiarity with CRM tools is a plus
