International Voice Process

4 weeks ago

Hyderabad, Telangana, India Axis Services Full time
Job Description

Key Responsibilities:

- Handle international customer queries via voice calls (inbound/outbound).
- Resolve product, service, billing, or technical issues promptly and professionally.
- Follow up on customer interactions and ensure resolution.
- Maintain accurate documentation of customer interactions using CRM tools.
- Meet individual and team KPIs such as call handling time, resolution rate, and customer satisfaction.
- Adhere to quality, compliance, and performance standards.
- Collaborate with internal departments to escalate or resolve complex cases.

Required Skills & Qualifications:

- Education: Any graduate (Bachelor's degree preferred).
- Experience: 03 years in international voice process or customer support. Freshers with excellent communication skills are welcome.
- Communication Skills: Fluent English (neutral or international accent preferred).
- Technical Skills: Basic knowledge of CRM systems and MS Office.
- Soft Skills: Empathy, patience, active listening, and problem-solving ability.
- Willingness to work in night shifts and rotational shifts.

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