freshers || International Semi Voice Process

4 weeks ago

Hyderabad, Telangana, India Axis Services Full time
Job Description

Key Responsibilities:

- Respond promptly to customer queries via chat, email, and limited voice calls.
- Assist international clients in troubleshooting issues or answering product-related questions.
- Document customer interactions accurately in CRM systems.
- Ensure adherence to quality standards and process SLAs.
- Maintain professionalism and empathy in all communications.

Eligibility Criteria:

- Education: Any graduate (B.A, B.Com, B.Sc, BBA, BCA, etc.).
- Experience: Freshers or up to 1 year of customer service experience.
- Typing Speed: Minimum 30 WPM with 90%+ accuracy.
- Communication Skills:
- Excellent written English (grammar, structure, and clarity).
- Basic spoken English for voice calls (training provided).

Preferred Skills (Not Mandatory):

- Familiarity with basic customer service tools like Zendesk, Freshdesk, or Outlook.
- Understanding of e-commerce, tech support, or SaaS platforms (preferred).
- Basic knowledge of MS Office tools (Excel, Word, Outlook).

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