International Voice Process

3 weeks ago


Hyderabad, Telangana, India Campusmarg Innovative Tech Services LLP Full time
Job Description

Description

We are seeking a dedicated individual to join our team as an International Voice Process Executive. The ideal candidate will have 6 months-3 years of experience in a customer service role, specifically in handling international calls. This role requires excellent communication skills and a strong commitment to providing exceptional customer service.

Responsibilities

- Handle international customer queries via voice calls
- Provide accurate information and resolve customer issues promptly
- Maintain a high level of customer satisfaction
- Document all interactions in the system
- Collaborate with team members to achieve service goals
- Adhere to company policies and procedures during customer interactions

Skills and Qualifications

- 0.6-3 years of experience in a voice process or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Familiarity with CRM software and customer service platforms
- Proficient in Microsoft Office Suite
- Ability to work flexible hours, including nights and weekends

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