Semi Voice Process

3 weeks ago

Hyderabad, Telangana, India Fin Infocom Private Limited Full time
Job Description

Job Description:

- We are looking for enthusiastic and dynamic individuals to join our team asMenu Specialistsin our Semi Voice Process. As aMenu Specialist, you will be responsible for assisting customers with menu-related inquiries and helping them make informed decisions about food and beverages in a friendly and professional manner.
- This is an excellent opportunity for freshers who are passionate about customer service and have strong communication skills. No prior experience is required, as we will provide comprehensive training to help you succeed in this role.
- Key Responsibilities: Customer Support:Handle inbound or outbound calls (semi-voice process) to assist customers with menu-related questions, recommendations, and clarifications.
- Product Knowledge:Gain and maintain a deep understanding of the products (menu items) and services offered by the company to provide accurate information.
- Provide Assistance:Assist customers in placing orders, making special requests, or resolving any menu-related issues.
- Problem Resolution:Address customer concerns regarding menu items and escalate issues when necessary to ensure complete customer satisfaction.
- Maintain Communication:Ensure clear and professional communication at all times with customers and team members.
- Follow Process Guidelines:Adhere to company policies, procedures, and quality standards to ensure a smooth customer experience.
- Meet Performance Metrics:Achieve individual and team performance goals related to call handling, customer satisfaction, and quality assurance.
- Skills & Qualifications: Education:Freshers with a minimum of 12th grade pass (higher education preferred).
- Communication Skills:Strong verbal communication skills with a good command of English (additional languages are a plus).
- Customer Focused:A passion for providing excellent customer service.
- Attention to Detail:Ability to understand and accurately communicate menu items and services.
- Basic Computer Skills:Comfortable working with systems and data entry.
- Team Player:Ability to work collaboratively in a team-oriented environment.
- Adaptability:Willingness to learn and adapt to new processes and tools.

  • International Semi-voice process

    4 weeks ago

    Hyderabad, Telangana, India Axis Services Full time

    Job DescriptionKey Responsibilities:- Respond to customer queries through email, chat, and limited voice support.- Ensure timely and professional responses to all customer interactions.- Maintain accurate documentation of customer queries and resolutions in CRM tools.- Analyze customer problems and provide appropriate solutions or escalate complex cases.-...

  • freshers || International Semi Voice Process

    4 weeks ago

    Hyderabad, Telangana, India Axis Services Full time

    Job DescriptionKey Responsibilities:- Respond promptly to customer queries via chat, email, and limited voice calls.- Assist international clients in troubleshooting issues or answering product-related questions.- Document customer interactions accurately in CRM systems.- Ensure adherence to quality standards and process SLAs.- Maintain professionalism and...

  • Non-Voice Customer Service Representative

    2 days ago

    Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000

    Job Title: Non Voice ProcessDescriptionWe are looking for a skilled professional to join our team in a non-voice process role. The ideal candidate will have a strong background in customer service and experience working in similar environments.Key Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Collaborate with internal teams...

  • International semi voice process

    4 weeks ago

    Hyderabad, Telangana, India Axis Services Full time

    Job DescriptionKey Responsibilities:- Respond to customer inquiries via chat and email, with occasional voice support.- Assist with account-related, billing, or technical queries.- Provide prompt, accurate, and professional responses.- Escalate complex issues to senior teams as needed.- Maintain logs and update internal systems accurately.- Meet performance...

  • International Voice and Non Voice Process

    4 weeks ago

    Hyderabad, Telangana, India Axis Services Full time

    Job DescriptionKey Responsibilities:Voice Process:- Handle inbound/outbound international calls professionally.- Resolve customer queries related to products, services, or billing.- Maintain call quality standards and achieve targets such as First Call Resolution (FCR) and Customer Satisfaction (CSAT).- Escalate unresolved issues to the relevant...

  • Only 24h Left International Semi voice process

    4 weeks ago

    Hyderabad, Telangana, India Axis Services Full time

    Job DescriptionKey Responsibilities:- Interact with international customers via chat, email, and occasional voice calls.- Resolve queries related to product information, order issues, billing, technical support, etc.- Document each interaction accurately in internal systems or CRMs.- Meet process-specific KPIs such as TAT, CSAT, and First Contact...

  • Hiring For International Voice Process

    3 weeks ago

    Hyderabad, Telangana, India Axis Services Full time

    Job DescriptionHiring for International Voice Process| Max upto 5.5 LPA|EXP|CAB|process: International voice processRequired:- Qualification: Under graduation / Graduation.- Fresher / Experience's- Experience: 1 Year's experience into Customer support voice .- Good knowledge in to resolve the concerns of the customers through voice or chat- Strong...

  • International Voice Process

    4 weeks ago

    Hyderabad, Telangana, India Axis Services Full time

    Job DescriptionKey Responsibilities:- Handle international customer queries via voice calls (inbound/outbound).- Resolve product, service, billing, or technical issues promptly and professionally.- Follow up on customer interactions and ensure resolution.- Maintain accurate documentation of customer interactions using CRM tools.- Meet individual and team...

  • Voice Process Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 80,00,000

    Job Position: Process Executive - VoiceWe are seeking a highly skilled and detail-oriented professional to join our team as a Process Executive - Voice. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively handle customer queries and resolve technical complex issues.Key Responsibilities:Provide...

  • Customer Support Voice Process

    4 weeks ago

    Hyderabad, Telangana, India Axis Services Full time

    Job DescriptionKey Responsibilities:- Handle inbound and/or outbound voice calls to support customers- Address customer concerns related to products, services, billing, orders, or technical issues- Provide accurate and prompt information or resolution in a courteous manner- Escalate unresolved issues as per process SOPs- Maintain call logs and update CRM...