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Only 24h Left International Semi voice process
4 weeks ago
Key Responsibilities:
- Interact with international customers via chat, email, and occasional voice calls.
- Resolve queries related to product information, order issues, billing, technical support, etc.
- Document each interaction accurately in internal systems or CRMs.
- Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution.
- Escalate unresolved issues promptly and follow up as needed.
- Maintain professionalism, empathy, and quality in all communications.
Eligibility Criteria:
- Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.)
- Experience: 02 years (freshers with strong English skills encouraged to apply)
- Typing Speed: Minimum 3035 WPM with 90%+ accuracy
- Communication:
- Excellent written English (grammar, clarity, tone)
- Basic verbal English for handling limited voice interactions
Preferred Skills:
- Basic understanding of tools like Zendesk, Freshdesk, or CRM systems
- Familiarity with Google Suite/MS Office
- Ability to work under pressure and handle multiple chats/emails simultaneously
- Flexible to work in night shifts and rotational week-offs
