Only 24h Left) Voice process

4 weeks ago

Hyderabad, Telangana, India Intignizs Solutions Full time
Designation: AR Caller Fresher Requirement

Experience: Fresher( 2020 to 2025)
Location: Hyderabad
Qualification: Graduate
Shift : Night Shift (2 way cab will be provided)
Timings: 6PM to 3AM
Mode of interview: Walk-in
Interview process: HR screening, Voice and accent test by trainer & manager round

Roles and Responsibilities:

Primary Responsibilities

1. Customer Interaction

- Handle inbound or outbound calls from international customers.
- Understand and resolve customer queries in real-time.
- Communicate clearly and fluently in English (or other required language).
- Maintain a professional and courteous tone.

2. Problem Solving & Resolution

- Analyze customer issues and provide appropriate solutions.
- Escalate unresolved issues to the next level or relevant department.
- Ensure customer satisfaction and maintain call quality standards.

3. Data Entry & Documentation

- Accurately document call details, customer information, and solutions provided.
- Follow up on customer interactions as needed.
- Update CRM systems with relevant customer interactions.

4. Product / Service Knowledge

- Stay updated on client products, services, and policies.
- Use knowledge to provide accurate information and assist customers effectively.

5. Performance Targets

- Meet daily, weekly, and monthly performance metrics (e.g., call quality, AHT, FCR).
- Adhere to shift timings and scheduled breaks.

Secondary Responsibilities

- Participate in training sessions and workshops.
- Provide feedback to management regarding process improvements.
- Maintain confidentiality of customer and company information.
- Support team members and contribute to a positive team environment.

Skills Required

- Excellent verbal communication in English (neutral or appropriate accent).
- Active listening and empathy.
- Patience and ability to handle pressure.
- Basic computer knowledge and typing skills.
- Multitasking and time management.

Requirements

All the Educational Documents and Fluent Communication Skills.

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