International VOICE

4 weeks ago

Hyderabad, Telangana, India Axis Services Full time
Job Description

Key Responsibilities:

For Voice Process:

- Handle inbound and outbound calls from international customers.
- Provide support for queries related to products, services, orders, billing, or technical issues.
- Maintain professionalism, empathy, and accuracy during all calls.
- Log call details and resolutions in CRM systems.

For Non-Voice Process:

- Respond to customer emails and chat messages efficiently and professionally.
- Resolve queries related to transactions, account status, service requests, etc.
- Follow predefined workflows and templates to ensure clarity and compliance.
- Ensure timely follow-ups and documentation.

Eligibility Criteria:

- Education: Any graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.)
- Experience: 02 years (Freshers encouraged to apply)
- Communication:
- For Voice: Excellent spoken English with neutral or US/UK accent
- For Non-Voice: Strong written English with good grammar and typing skills
- Typing Speed (Non-Voice): Minimum 3035 WPM with 90%+ accuracy
- Flexibility: Comfortable working in night shifts and rotational week-offs

Key Skills:

- Good interpersonal and problem-solving skills
- Active listening and comprehension abilities
- Ability to multitask and manage time effectively
- Familiarity with tools like Zendesk, Freshdesk, Salesforce, or any CRM is a plus

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