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international non voice and voice
4 weeks ago
Key Responsibilities:
Voice Process:
- Handle inbound and outbound calls with international customers.
- Address queries and provide real-time solutions for services, orders, or technical issues.
- Ensure customer satisfaction and adhere to call quality standards.
- Maintain accurate records of every customer interaction.
Non-Voice Process:
- Respond to customer queries via email and chat within defined SLAs.
- Resolve concerns related to billing, returns, transactions, or service requests.
- Document issue resolution accurately in CRM or ticketing tools.
- Meet productivity and quality metrics consistently.
Eligibility Criteria:
- Education: Any graduate (B.Com, B.Sc., B.A., BBA, BCA, etc.)
- Experience: 02 years in international voice or non-voice process
- Typing Speed (for Non-Voice): 3035 WPM with 90%+ accuracy
- Communication Skills:
- Excellent spoken English (neutral/US/UK accent) for voice support
- Strong written English with good grammar for chat/email support
Other Requirements:
- Willingness to work in night shifts and rotational week-offs
- Basic computer and internet knowledge
- Good interpersonal and problem-solving skills
