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International Voice
4 weeks ago
Key Responsibilities:
Voice Process:
- Handle inbound/outbound international customer calls.
- Provide real-time assistance for issues related to products, orders, services, billing, or tech support.
- Escalate unresolved queries to higher support levels if required.
- Maintain high standards of call quality, accuracy, and customer satisfaction.
Non-Voice Process:
- Respond to customer emails and chat queries accurately and efficiently.
- Address concerns related to transactions, account issues, or service requests.
- Follow internal documentation protocols and update CRM/ticketing tools.
- Meet productivity and quality targets for chat/email volumes.
Eligibility Criteria:
- Education: Any graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.)
- Experience: 02 years (Freshers encouraged to apply)
- Communication:
- Fluent English (spoken and written)
- Neutral accent (for voice process)
- Strong grammar and typing skills (for non-voice)
- Typing Speed (Non-Voice): 3035 WPM with 90% accuracy
- Flexibility: Comfortable with night shifts and rotational week-offs
Key Skills:
- Strong customer service orientation
- Ability to multitask (especially in non-voice chat/email queues)
- Basic knowledge of CRMs and support platforms (e.g., Zendesk, Salesforce)
- Patience, empathy, and problem-solving attitude
