Customer Service Analyst 1-Support

Job Description Job Description An associte in this role would be responsible for analyzing, configuring, testing, and implementing changes across Cerner/Oracle Health solutions. This role ensures that client requirements are translated into accurate system configurations while maintaining quality, compliance, and alignment with organizational standards. The analyst works closely with clients, internal stakeholders, and cross-functional teams to ensure safe, timely, and seamless delivery of changes. Responsibilities - Change Configuration & Implementation Implement and configure changes in Cerner solutions based on client requirements and standardized build practices. Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment. Ensure builds follow established configuration guidelines and maintain consistency across environments. - Requirements Gathering & Analysis Work with clients, solution architects, and internal teams to understand business requirements. Estimate work effort, clearly define scope, and document configuration details for each change request. Identify dependencies and integration points across interconnected modules or solutions. - Issue Investigation & Troubleshooting Analyze and investigate configuration-related issues reported by clients or stakeholders. Identify root causes and apply corrective changes without impacting other solutions or workflows. Document resolutions and improvements for future reference. - Collaboration & Communication Provide clear status updates to clients, project managers, and internal teams. Communicate risks, delays, scope changes, or dependencies proactively. Translate technical configurations into understandable explanations for non-technical stakeholders. - Compliance, Standards & Documentation Ensure all changes adhere to organizational guidelines, quality standards, and SLAs. Update configuration tracking tools, change logs, and documentation. Maintain audit readiness and follow ITIL-based change management processes. - Continuous Improvement Identify opportunities to optimize workflows or standardize configuration practices. Contribute to knowledge-sharing, training materials, and best-practice guides. Support process improvements that enhance reliability and reduce rework. Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [Confidential Information] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.