Customer Service Analyst 1-Support
2 weeks ago
Job Description An associte in this role would be responsible for analyzing, configuring, testing, and implementing changes across Cerner/Oracle Health solutions. This role ensures that client requirements are translated into accurate system configurations while maintaining quality, compliance, and alignment with organizational standards. The analyst works closely with clients, internal stakeholders, and cross-functional teams to ensure safe, timely, and seamless delivery of changes. Change Configuration & Implementation Implement and configure changes in Cerner solutions based on client requirements and standardized build practices. Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment. Ensure builds follow established configuration guidelines and maintain consistency across environments. 2. Requirements Gathering & Analysis Work with clients, solution architects, and internal teams to understand business requirements. Estimate work effort, clearly define scope, and document configuration details for each change request. Identify dependencies and integration points across interconnected modules or solutions. 3. Issue Investigation & Troubleshooting Analyze and investigate configuration-related issues reported by clients or stakeholders. Identify root causes and apply corrective changes without impacting other solutions or workflows. Document resolutions and improvements for future reference. 4. Collaboration & Communication Provide clear status updates to clients, project managers, and internal teams. Communicate risks, delays, scope changes, or dependencies proactively. Translate technical configurations into understandable explanations for non-technical stakeholders. 5. Compliance, Standards & Documentation Ensure all changes adhere to organizational guidelines, quality standards, and SLAs. Update configuration tracking tools, change logs, and documentation. Maintain audit readiness and follow ITIL-based change management processes. 6. Continuous Improvement Identify opportunities to optimize workflows or standardize configuration practices. Contribute to knowledge-sharing, training materials, and best-practice guides. Support process improvements that enhance reliability and reduce rework. Career Level - IC1
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Ahmedabad, India Kotak Mahindra Bank Limited Full timeJob Description Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL-Grade M3 -Location-Mumbai Job Role: 1. Monitoring and Evaluation: - Regularly monitor emails and calls to evaluate performance and identify areas for improvement. 2. Process Improvement: - Implement process improvements to enhance the efficiency and...
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Configuration Support Analyst 1
2 weeks ago
India Oracle Full timeJob Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...
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Configuration Support Analyst 1
2 weeks ago
India Oracle Full time ₹ 2,50,000 - ₹ 4,50,000 per yearDescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting...
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Customer Service Analyst 1-Support
2 weeks ago
Chennai, India Oracle Full timeJob Description Job Description An associte in this role would be responsible for analyzing, configuring, testing, and implementing changes across Cerner/Oracle Health solutions. This role ensures that client requirements are translated into accurate system configurations while maintaining quality, compliance, and alignment with organizational standards. The...
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Customer Support Analyst
2 days ago
Hyderabad, India AVEVA Full timeJob Description AVEVA is creating software trusted by over 90% of leading industrial companies. This position serves an important function within the Customer Support organization. The AVEVA Call Analyst role acts as the first line contact for internal and external customers in responding to and acknowledging both technical and non-technical issues. AVEVA...
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Customer Service Analyst 1-Support
2 weeks ago
India Oracle Full timeJob Description As a member of the Support organization, Make configuration changes in production and non-production environments for clients. .Configure solution functionality and components in production and non-production environments .Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames...
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Associate IT Support Services Analyst
4 days ago
India Clarivate Full timeJob Description We are looking for an IT Support Services Analyst/Sr Analyst to join our L1 team in Chennai/Hyderabad location. This is an amazing opportunity to work on Web of Science products. The team consists of 8 colleagues and is reporting to Team Manager. The IT Support Services Analyst is responsible for providing technical support and ensuring the...
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Customer Service Analyst 1-Support
2 weeks ago
Thiruvananthapuram / Trivandrum, India Oracle Full timeJob Description Job Description As a member of the Support organization, Make configuration changes in production and non-production environments for clients. - Configure solution functionality and components in production and non-production environments - Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery...
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Customer Support Analyst
3 weeks ago
India NielsenIQ Full timeJob Description Job Description Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving...
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Customer Support
3 weeks ago
Nanjangud, India GlowTouch Technologies Full timeJob Description Job Description: Analyst - Customer Support - Role: Customer Support - Designation: Junior Analyst / Analyst - Work Location: Mangalore - Shift: 9 hours per day, Includes Night Shift About Us UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman...
