Customer Support

2 weeks ago

Nanjangud India GlowTouch Technologies Full time

Job Description Job Description: Analyst - Customer Support - Role: Customer Support - Designation: Junior Analyst / Analyst - Work Location: Mangalore - Shift: 9 hours per day, Includes Night Shift About Us UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Role Overview As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols. This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support. You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment. Required Qualifications Education: Any Graduation Skills - Strong multitasking skills. - Ability to think critically and work effectively under pressure. - Excellent typing skills. - Knowledge of keyboard shortcuts and efficient computer usage. - Excellent verbal and written communication skills to convey technical information clearly and concisely - Patience, empathy, and a positive attitude when dealing with customers - Willingness to learn, innovate, and take on challenges proactively Key Responsibilities - Strong background in chat support and e-commerce. - Previous experience in call handling and customer service. - Excellent command of the English language (written and spoken). - Strong analytical and problem-solving skills. - Ability to multitask and work in a fast-paced environment. - Handle customer complaints, provide appropriate solutions and within the time limits - Provide accurate, valid and complete information by using the right methods/tools - Keep records of customer interactions, any processing of customer accounts and file documents - Familiarity with CRM systems and practices - Escalate the issues with Customers / tools on a timely manner - Adhere to the Schedules which are published ahead of time (generally 1 week before the month beginning) - To plan the PTO well in advance and keep the TLs/ Managers informed, so that the scheduling is not impacted. - To adhere to the company policies as defined. - Follow communication procedures, guidelines and policies - To meet and exceed the operational expectations set Why Join Us - Impactful Work: Make a real difference by helping customers solve their technical problems. - Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company. - Supportive Team: Join a team that values your contributions and supports your growth.

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