Customer Support Associate
19 hours ago
About the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team to meet service level agreements and uphold the company's reputation for excellent customer support. Location Andheri (Marol), Mumbai Roles and Responsibilities Customer Assistance : ● Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. ● Provide accurate and detailed information about products, services, policies, and procedures. ● Assist customers in troubleshooting and resolving customer's issues with products or services. ● Ensure customer requests, concerns, and complaints are handled professionally and promptly. ● Follow up with customers to ensure their issues have been resolved to their satisfaction. Problem Resolution : ● Identify customer needs and determine the best course of action to resolve issues effectively. ● Investigate and escalate complex customer issues to the appropriate internal teams for further assistance. ● Collaborate with other departments to resolve customer complaints or coordinate special requests. ● Keepaccurate records of customer interactions, transactions, comments, and complaints on the ticketing tool. Customer Satisfaction : ● Maintain a high level of professionalism, empathy, and patience while interacting with customers. ● Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty. ● Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements. ● Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences. Communication and Teamwork: ● Collaborate with team members and share knowledge to ensure consistent and accurate customer support. ● Communicate effectively with other departments to relay customer feedback, trends, and insights. ● Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills. ● Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation. Documentation and Reporting : ● Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. Requirements ● High school diploma or equivalent; associate or bachelor's degree is a plus. ● Proven customer support experience or relevant customer service role. ● Excellent verbal and written communication skills. ● Strong problem-solving and decision-making abilities. ● Empathetic and patient demeanour when dealing with customer issues or complaints. ● Ability to handle a high volume of customer inquiries in a fast-paced environment. ● Proficiency in using customer support software, ticketing systems, and CRM tools. ● Ability to work independently as well as collaboratively within a team. ● Flexibility to work in shifts and adapt to changing schedules as required.
-
Customer Support Associate
19 hours ago
India Norlox Solutions Pvt. Ltd. Full time𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 (𝐍𝐢𝐠𝐡𝐭 𝐒𝐡𝐢𝐟𝐭) 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐌𝐚𝐧𝐢 𝐂𝐚𝐬𝐚𝐝𝐨𝐧𝐚, 𝐍𝐞𝐰 𝐓𝐨𝐰𝐧, 𝐊𝐨𝐥𝐤𝐚𝐭𝐚. 𝐉𝐨𝐛 𝐓𝐲𝐩𝐞:...
-
Customer Support Associate
1 week ago
India Yuvwaa Speed Full timeCompany Description Yuwaa Speed is a last-mile logistics company that utilizes electric mobility and technology-driven solutions to empower gig workers and help businesses scale sustainably. Their EV-powered delivery ecosystem supports e-commerce, food delivery, and logistics companies by providing higher earnings for riders, zero fuel and maintenance costs,...
-
Customer Support Executive
2 weeks ago
India Solutions Infoway Support Services Full time**No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...
-
Customer Chat Support Associate
4 weeks ago
Gurugram, Gurugram, India Swift Strategic Solutions Inc Full timeJob Description Our technology services client is seeking multiple Customer Chat Support Associate to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: Customer Chat Support Associate Experience:...
-
Customer Success Associate
23 hours ago
India TekXera Full timeCustomer Success Associate (Hebrew Language) – RemotePosition: Customer Success Associate – L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 1–5 Years Location: Pan India (Remote)About the RoleWe are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to support...
-
Associate Specialist
3 weeks ago
India London Stock Exchange Group Full timeProud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video Associate Specialist News Role Purpose Associate Specialist News is a key and valuable link between our product services offerings and our customers Combining a thorough knowledge of financial...
-
Customer Support Specialist
2 weeks ago
India LawSikho Full time € 10,000URGENT HIRING: Customer Support Team 20 Immediate Openings! Work From Home! We are looking for motivated candidates, especially from Tier 2/3/4/5 Cities, to join our remote Customer Support team. What We Offer: 5 Days Working (Friday & Saturday off) Additional Incentives (Must have your own laptop and internet connection.) 1. Customer Support Associate (10...
-
Customer Support Specialist
2 weeks ago
India LawSikho Full timeURGENT HIRING: Customer Support Team 20 Immediate Openings! Work From Home! We are looking for motivated candidates, especially from Tier 2/3/4/5 Cities, to join our remote Customer Support team. What We Offer: 5 Days Working (Friday & Saturday off) Additional Incentives (Must have your own laptop and internet connection.) 1. Customer Support Associate (10...
-
Customer Support Specialist
2 weeks ago
India LawSikho Full time📢 URGENT HIRING: Customer Support Team20 Immediate Openings! Work From Home!We are looking for motivated candidates, especially from Tier 2/3/4/5 Cities, to join our remote Customer Support team.What We Offer:5 Days Working (Friday & Saturday off)Additional Incentives(Must have your own laptop and internet connection.)1. Customer Support Associate (10...
-
▷ (3 Days Left) Associate - Customer Support
3 weeks ago
Noida, India Next Mantra Solution Private Limited Full timeJob Description Job Title: Associate Customer Support Location: Noida sec16 -A Working Days: 5.5 Days a Week Working Hours: 10:00 AM 7:00 PM Salary Range: 30,000 35,000 per month Main Qualification :- Excellent English with good grammatical skills About the Role: We are looking for a dedicated and enthusiastic Customer Support Associate to join our team. The...
