Customer Support

14 hours ago


India ace hiring solutions Full time ₹ 2,16,000 - ₹ 3,00,000 per year

The Customer Support - Voice Process role involves providing excellent customer service via phone. The primary responsibility is to assist customers with inquiries, resolve issues, and ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach.

Job Description – Customer Support (Voice Process) – Escalation Desk (ED)

Company: Flipkart

Role: Customer Support – Voice Process (Escalation Desk)

Work Mode: Work From Office

Total Openings: 100

Eligibility Criteria
  • Qualification: Any Graduate
  • Experience: Freshers or candidates with 6+ months experience
  • Languages: Fluency in English & Hindi is mandatory
  • Versant Score: Level 4 or 5
Job Details
  • Process: Customer Support – Voice (Escalation Desk)
  • Working Days: 6 days a week
  • Week Off: 1 day rotational
  • Shift Timings:

  • Females: 9:00 AM – 8:00 PM

  • Males: 9:00 AM – 9:00 PM
Compensation Details
For Freshers
  • CTC: 21,000 per month
  • Take Home: 16,200 per month
  • Quarterly Bonus: 4,200
For Experienced Candidates
  • CTC: Up to 25,000 per month
  • Take Home: Up to 20,200 per month
  • Quarterly Bonus: 4,200
Apprenticeship Stipend (If Applicable)
  • Freshers: 19,000 (Take Home)
  • Experienced: 22,000 (Take Home)


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