Customer Service Analyst 1-Support
2 weeks ago
Job Description Job Description As a member of the Support organization, Make configuration changes in production and non-production environments for clients. - Configure solution functionality and components in production and non-production environments - Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames - Analyze and modify configuration work plans - troubleshoot and validate configurations to ensure successful implementation in client domains independently - Evaluate the impact of changes within complex client environments and independently make recommendations in accordance with Cerner standards - Evaluate integration points and cross-solution builds - Apply change management processes throughout service request life cycle People Responsibilities As a member of the Support organization, Make configuration changes in production and non-production environments for clients. - Configure solution functionality and components in production and non-production environments - Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames - Analyze and modify configuration work plans - troubleshoot and validate configurations to ensure successful implementation in client domains independently - Evaluate the impact of changes within complex client environments and independently make recommendations in accordance with Cerner standards - Evaluate integration points and cross-solution builds - Apply change management processes throughout service request life cycle People Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [Confidential Information] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Ahmedabad, India Kotak Mahindra Bank Limited Full timeJob Description Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL-Grade M3 -Location-Mumbai Job Role: 1. Monitoring and Evaluation: - Regularly monitor emails and calls to evaluate performance and identify areas for improvement. 2. Process Improvement: - Implement process improvements to enhance the efficiency and...
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Configuration Support Analyst 1
2 weeks ago
India Oracle Full timeJob Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...
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Configuration Support Analyst 1
2 weeks ago
India Oracle Full time ₹ 2,50,000 - ₹ 4,50,000 per yearDescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting...
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Customer Service Analyst 1-Support
2 weeks ago
India Oracle Full timeJob Description An associte in this role would be responsible for analyzing, configuring, testing, and implementing changes across Cerner/Oracle Health solutions. This role ensures that client requirements are translated into accurate system configurations while maintaining quality, compliance, and alignment with organizational standards. The analyst works...
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Customer Service Analyst 1-Support
2 weeks ago
Chennai, India Oracle Full timeJob Description Job Description An associte in this role would be responsible for analyzing, configuring, testing, and implementing changes across Cerner/Oracle Health solutions. This role ensures that client requirements are translated into accurate system configurations while maintaining quality, compliance, and alignment with organizational standards. The...
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Customer Support Analyst
2 days ago
Hyderabad, India AVEVA Full timeJob Description AVEVA is creating software trusted by over 90% of leading industrial companies. This position serves an important function within the Customer Support organization. The AVEVA Call Analyst role acts as the first line contact for internal and external customers in responding to and acknowledging both technical and non-technical issues. AVEVA...
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Customer Service Analyst 1-Support
2 weeks ago
India Oracle Full timeJob Description As a member of the Support organization, Make configuration changes in production and non-production environments for clients. .Configure solution functionality and components in production and non-production environments .Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames...
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Associate IT Support Services Analyst
4 days ago
India Clarivate Full timeJob Description We are looking for an IT Support Services Analyst/Sr Analyst to join our L1 team in Chennai/Hyderabad location. This is an amazing opportunity to work on Web of Science products. The team consists of 8 colleagues and is reporting to Team Manager. The IT Support Services Analyst is responsible for providing technical support and ensuring the...
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Customer Support Executive
4 weeks ago
Trivandrum, India Jezreel Professional Career Academy Full timeCompany DescriptionJezreel Professional Career Academy is dedicated to transforming potential into performance through specialized skill development and career training. We provide individuals with practical knowledge, confidence, and essential professional attitudes to thrive in today’s competitive job market. Our programs include career enhancement,...
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Customer Support Executive
4 weeks ago
Trivandrum, India Jezreel Professional Career Academy Full timeCompany DescriptionJezreel Professional Career Academy is dedicated to transforming potential into performance through specialized skill development and career training. We provide individuals with practical knowledge, confidence, and essential professional attitudes to thrive in today’s competitive job market. Our programs include career enhancement,...
