Customer Support Executive

4 weeks ago

Trivandrum, India Jezreel Professional Career Academy Full time

Company DescriptionJezreel Professional Career Academy is dedicated to transforming potential into performance through specialized skill development and career training. We provide individuals with practical knowledge, confidence, and essential professional attitudes to thrive in today’s competitive job market. Our programs include career enhancement, corporate training, interview preparation, communication skills, and personality development, all crafted by experienced trainers with real-world expertise. By bridging the gap between education and employability, we empower students and professionals to excel in their careers.Position: Customer Support ExecutiveExperience: Freshers (0–1 year)Qualification: Any Degree / MBA (added advantage)Location: TrivandrumEmployment Type: Full-timeAbout the RoleWe are looking for a proactive and customer-focused Customer Support Executive to assist our clients with queries, service information, and issue resolution. This role is ideal for fresh graduates who want to start a career in customer service and communication roles. MBA candidates are given added preference.Key Responsibilities- Handle customer inquiries through phone, email, chat, or in-person interactions.- Provide accurate information about products, services, and policies.- Resolve customer issues professionally and escalate complex cases when required.- Maintain records of interactions and update customer information in the system.- Follow up on pending queries to ensure customer satisfaction.- Coordinate with internal teams for quick issue resolution.- Maintain a positive, empathetic, and professional attitude toward customers.- Meet daily/weekly performance targets and service-level standards.Skills & Requirements- Any degree graduate: MBA preferred (added advantage)- Good communication skills (English + regional language)- Strong listening and problem-solving skills- Basic computer proficiency (MS Office, email, CRM tools)- Ability to handle customer calls with patience and clarity- Positive attitude, adaptability, and willingness to learn- Freshers with strong communication skills are highly encouraged to applyBenefits- Hands-on training provided- Growth opportunities within the customer support and operations team- Employee-friendly work environment- Performance-based incentives- Opportunity to develop communication and client-handling skills

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