Customer Service Manager-SUPPORT SERVICES-Customer Service

2 days ago

Mumbai India Kotak Mahindra Bank Limited Full time

Job Description Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL-Grade M3 -Location-Mumbai Job Role: 1. Monitoring and Evaluation: - Regularly monitor emails and calls to evaluate performance and identify areas for improvement. 2. Process Improvement: - Implement process improvements to enhance the efficiency and effectiveness of communication channels. 3. Customer Feedback Analysis: - Analyse customer feedback to identify trends and areas for improvement in communication strategies. 4. Reporting and Documentation: - Prepare regular reports on communication quality metrics and present findings to National Head Customer Service. Required Skills and Qualifications: - Experience: - 5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets. - Skills: - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Proficiency in quality management systems and tools. - Knowledge of regulatory requirements related to loan products - Knowledge of system understanding and should have a proficiency in South Indian Languages.

  • Customer Service

    1 week ago

    Navi Mumbai, India grace facility service Full time

    Receive enquiries/orders from customers and revert to them accordingly after checking its existing or new. - Following up with product development team for approval status, costing, and Global Selling price and development status for new Enquiries. - Discussing with the concerned sales manager on sell price to be quoted to customer after providing all...

  • Customer Service Executive

    1 week ago

    Mumbai, India grace facility service Full time

    Customer Registration in SAP after verification of document. - Handling customers on day to day basis for their order dispatch status as per schedule. - Provide necessary support to Sales Team for organsing sales. - Attend customer calls, record customer queries, refer it to concerned Salesperson and co-ordinate for quick response. - Maintain record of...

  • Bpo Customer Service

    1 week ago

    Sanpada, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...

  • Bpo Customer Service

    1 week ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...

  • Customer Service Manager-SUPPORT SERVICES-Customer Service

    12 hours ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionSupport Services-Customer Service - Customer Service Manager - Quality AnalystKMPL–Grade M3 –Location-MumbaiJob Role:Monitoring and Evaluation:Regularly monitor emails and calls to evaluate performance and identify areas for improvement.Process Improvement:Implement process improvements to enhance the efficiency and effectiveness of...

  • Senior Customer Care Coordinator

    2 weeks ago

    Konkan Bhavan, Mumbai, India Banking Customer Service Process Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Banking and Finance Related Customer Service Designation : Customer care Excecutive (voice) Branch Location : Thane, Airoli, Ghansoli , Turbhe , Bhandup Shift Timing : 09:00 am to 09:00 pm (any 9 hrs) weekoff : 1 Rotational Training Duration : 12 Salary : net) Extra Benefits

  • Bpo Customer Service

    21 hours ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8369658421 Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Bpo Customer Service

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8369658421 Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Manager-SUPPORT SERVICES-Customer Service

    12 hours ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    DescriptionCustomer Service Manager - Support Services-Customer ServiceJob RoleEnd to End Resolution of  Requests / Complaints , escalations received from the customers , regulators and senior  Management with quality communication within the defined Turn around time.  Preparing weekly ,Fortnight and Monthly MIS  Complaint analysis to identify major...

  • Customer Service Representative

    3 days ago

    Navi Mumbai, India grace facility service Full time

    Jobs assigned has to be followed and real time updates to BDs/Clients. - Daily sending reports to BDs - Making challans and Bills - Bill submission, scanning acknowledge copies and uploading on SAP - Courier bills received has to be tally with SAP data and bill the client accordingly. - MIS reports to be generated. **Technical Skills**: MS Office -Advance...