Customer Service

2 days ago

Indore India GoodVibes Placement Services Full time

Job Description Company Overview GoodVibes Placement Services, a renowned recruitment and outsourcing firm headquartered in Indore since 2019, is dedicated to connecting organizations with top-tier professionals across senior, middle, and junior management levels. Our mission is to reduce unemployment in India while ensuring success and satisfaction for our clients through excellent service. Job Overview We are seeking a Junior Level Customer Service professional to join our team on a full-time basis. The position is based in Indore, Jaipur, or Gurgaon. The ideal candidate will have 1 to 3 years of work experience in customer service, ensuring exceptional support and service to enhance customer satisfaction and loyalty. Qualifications and Skills - Proven customer service experience in a BPO or similar environment for 1 to 3 years. - Familiarity with customer service practices and principles to deliver exceptional support. - Excellent problem-solving skills (Mandatory skill) to efficiently handle customer issues and concerns. - Proficiency in Customer Relationship Management (CRM) tools (Mandatory skill) for streamlined communication. - Strong customer support skills (Mandatory skill) to maintain a positive customer service experience. - Ability to handle and resolve customer queries efficiently to ensure satisfaction and repeat business. - Effective communication skills, both verbal and written, to interact with diverse customers. - Strong organizational skills and attention to detail to ensure accurate record-keeping and follow-ups. Roles and Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, or chat. - Build and maintain positive relationships with customers to foster trust and loyalty. - Identify and assess customer needs to provide appropriate solutions and recommendations. - Collaborate with team members and departments to improve customer service processes. - Utilize CRM systems to document customer interactions and update customer information accurately. - Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. - Provide timely and accurate information to customers regarding products, services, and policies. - Continuously improve service quality by responding to customer feedback and implementing changes.

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    Indore, India WebKorps Full time

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    Indore, India StackAdroit LLP Full time

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    Indore, India Cognizant Full time

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    New Palasia, Indore, Madhya Pradesh, India Taskup Corporate Service Pvt. Ltd. Full time

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    Indore, India Taskup corporate service pvt .ltd Full time

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    Indore, India Taskup Corporate Service Pvt. Ltd. Full time

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    Indore, India Job dunia Full time

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    Indore, India NetRTech Solutions LLP Full time

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    Indore, Madhya Pradesh, India Kimirica Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionKimirica is a luxury lifestyle brand focused on thoughtful self-care. Our products are 100% vegan, cruelty-free, and paraben-free, with unique fragrances and premium formulations designed to enhance everyday moments. Trusted by top luxury hotels and resorts globally, Kimirica offers a wide range of products including fragrances, bath &...