Customer Service

2 weeks ago

Indore, India StackAdroit LLP Full time

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.

**Job Types**: Full-time, Fresher

**Salary**: ₹5,000.00 - ₹8,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Flexible shift

Supplemental pay types:

- Performance bonus

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