Customer Service

11 hours ago

Navi Mumbai, India grace facility service Full time

Receive enquiries/orders from customers and revert to them accordingly after checking its existing or new.
- Following up with product development team for approval status, costing, and Global Selling price and development status for new Enquiries.
- Discussing with the concerned sales manager on sell price to be quoted to customer after providing all details such as cost, global sell and conversion where ever required.
- If the order received is for the new item code then get the approval from the concerned Manager and send it to the team to get it added in SAP.
- If the order is received from a new customer then get the KYC filled and the GST certificate from the customer get the approval from concerned sales manager and send it to the accounts team so as to get it added in SAP.

On receipt of the orders we generate the Performa Invoice and if there is a need for the layout,send a request to design department for layout generation, share the PI and layout with Customer for approval.
- After receipt of approval/PO or payment release order in the system and send the mail to the concerned production department to proceed with the production.
- Follow up with the production manager or concerned production team for the estimated delivery dates where ever the order is urgent.
- Preparing summary report for the placed orders and sharing the same with customers.
- Following up for the purchase order for the credit customers and for the payment for the Advance customers so as to get it timely and ship the material.
- Check the overdue and outstanding amount pending with the credit control team for the customers for the credit/advance customers, on receipt of the payment for the advance customers get the approval from Milan sir before shipping the materials.
- Following up with the logistic department for the shipment of goods incase it does not leave once its ready and also for the AWB details if not sent or if sent but not yet delivered.
- Follow up with customers for the projections for the next season so as to book and make arrangements for the RM in advance so as to work smoothly.
- Preparing reports like order summary, invoice reports etc. and sharing the same with overseas team and HOD’s.
- Following up with the customer and concerned sales person for new and approved code orders.

Pay: ₹400,000.00 - ₹450,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Navi Mumbai, Thane - 400705, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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