Global Billing Operations

3 weeks ago

Bangalore Karnataka, India State Street Full time

Manager - Billing Global Delivery Job Title Manager - Billing Reports To Assistant Vice President - Billing Department Global Billing Operations Location Bangalore Job Summary The Billing Manager is responsible for day-to-day execution of billing operations across clients ensuring invoicing accuracy compliance with contractual and regulatory requirements and process efficiency This role also contributes to transformation initiatives including migration to the end-state billing platform and operational automation Key Responsibilities Operational Delivery - Oversee accurate and timely generation and validation of invoices in accordance with client SLAs and regulatory requirements - Drive operational adherence to controls audits and reconciliation processes - Monitor and reduce invoicing errors discrepancies and rework - Contribute to the implementation of automation tools and new billing platforms Performance Transformation KPIs - Achieve monthly and quarterly targets related to - Invoicing accuracy and error reduction - Billing cycle time - Timely support of platform transformation activities - Maintain and report on operational dashboards and performance metrics Communication Stakeholder Coordination - Serve as the point of contact for escalations and coordination with internal teams Delivery Finance Risk IT - Communicate billing issues clearly and proactively resolve disputes with client-facing teams - Ensure documentation billing SOPs and client-specific requirements are well maintained and shared Team Leadership Governance - Supervise and mentor billing analysts and associates ensuring performance alignment - Conduct regular team reviews quality audits and training to build capability - Ensure compliance with internal policies SOX controls and external regulations - Result-oriented with an ownership and accountability mindset - Drive pay for performance and culture of performance differentiation - Executive presence managing with influence and effective communication across stakeholder groups both regionally and globally - Embed risk excellence culture across the teams - Encourage and drive a culture of change and ideation - Understanding of cost budgets Qualifications - Bachelor s degree in Finance Accounting or a related field - 7-9 years of billing operations experience preferably in BFS or BPO shared services - Hands-on experience with ERP and billing platforms e g SAP Oracle - Strong communication analytical and team management skills - Familiarity with controls audits and regulatory compliance in financial services

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