Global Billing Operations

Manager - Billing Global Delivery Job Title Manager - Billing Reports To Assistant Vice President - Billing Department Global Billing Operations Location Insert Location Job Summary The Billing Manager is responsible for day-to-day execution of billing operations across clients ensuring invoicing accuracy compliance with contractual and regulatory requirements and process efficiency This role also contributes to transformation initiatives including migration to the end-state billing platform and operational automation Key Responsibilities Operational Delivery - Oversee accurate and timely generation and validation of invoices in accordance with client SLAs and regulatory requirements - Drive operational adherence to controls audits and reconciliation processes - Monitor and reduce invoicing errors discrepancies and rework - Contribute to the implementation of automation tools and new billing platforms Performance Transformation KPIs - Achieve monthly and quarterly targets related to - Invoicing accuracy and error reduction - Billing cycle time - Timely support of platform transformation activities - Maintain and report on operational dashboards and performance metrics Communication Stakeholder Coordination - Serve as the point of contact for escalations and coordination with internal teams Delivery Finance Risk IT - Communicate billing issues clearly and proactively resolve disputes with client-facing teams - Ensure documentation billing SOPs and client-specific requirements are well maintained and shared Team Leadership Governance - Supervise and mentor billing analysts and associates ensuring performance alignment - Conduct regular team reviews quality audits and training to build capability - Ensure compliance with internal policies SOX controls and external regulations - Result-oriented with an ownership and accountability mindset - Drive pay for performance and culture of performance differentiation - Executive presence managing with influence and effective communication across stakeholder groups both regionally and globally - Embed risk excellence culture across the teams - Encourage and drive a culture of change and ideation - Understanding of cost budgets Qualifications - Bachelor s degree in Finance Accounting or a related field - 7-9 years of billing operations experience preferably in BFS or BPO shared services - Hands-on experience with ERP and billing platforms e g SAP Oracle - Strong communication analytical and team management skills - Familiarity with controls audits and regulatory compliance in financial services Assistant Vice President - Billing Global Delivery Job Title Assistant Vice President - Billing Reports To Vice President - Global Billing Operations Department Global Billing Operations Location Insert Location Job Summary The AVP - Billing provides leadership for multi-regional billing operations ensuring high-quality service delivery platform transition readiness and process excellence This role acts as a strategic partner across functions and supports transformation automation and compliance efforts Key Responsibilities Operational Leadership - Lead and manage billing teams across geographies ensuring end-to-end process ownership and SLA adherence - Ensure operational delivery aligns with client contracts internal controls and industry regulations - Drive initiatives to reduce billing errors improve turnaround time and enhance customer satisfaction - Result-oriented with an ownership and accountability mindset - Drive pay for performance and culture of performance differentiation - Executive presence managing with influence and effective communication across stakeholder groups both regionally and globally - Embed risk excellence culture across the teams - Encourage and drive a culture of change and ideation - Lead drive commercial acumen - review of cost budgets - Taking accountability of end-to-end outcomes as an enterprise collaborating across functions business and locations Transformation KPI Management - Support enterprise-wide platform transformation by aligning regional billing operations with the end-state architecture - Track and improve performance metrics including - Reduction in invoice errors and disputes - Timely onboarding to the new billing platform - Reduction in manual processing and exception handling - Drive system adoption process standardization and digital integration Stakeholder Management Communication - Collaborate with key stakeholders in Finance Delivery Risk Legal and Technology to align on billing priorities and issue resolution - Present operational updates risk items and performance trends to senior leadership - Ensure consistent transparent communication with client-facing teams and global process owners Team Development Compliance - Develop leadership capability in billing managers and high-potential team members - Ensure strong governance of billing controls audit preparedness and policy adherence - Lead root cause analysis and continuous improvement initiatives across teams Qualifications - Bachelor s or Master s degree in Finance Accounting or Business Administration - 10 years of experience in billing or finance operations including at least 3-5 years in a leadership role - Proven experience in the BFS sector or global delivery shared services context - Deep understanding of billing systems transformation projects and risk control frameworks - Strong stakeholder management leadership and strategic communication skills Vice President - Global Billing Operations Job Title Vice President - Global Billing Operations Reports To Managing Director - Global Billing Operations Department Global Billing Operations Location Insert Location Job Summary The Vice President - Global Billing Operations is a key leadership role responsible for overseeing and transforming the billing function within the global delivery framework This role ensures billing operations are scalable compliant and aligned with enterprise goals The VP also provides leadership across high-level delivery operations and plays a pivotal role in driving platform transformation and operational efficiency Key Responsibilities Strategic Leadership Operations - Lead global billing operations within the BFS domain ensuring accuracy compliance and timely invoicing - Define and drive the roadmap for platform migration and process modernization across all regions - Champion digital transformation initiatives including conversion to the end-state billing platform and automation of key processes - Oversee high-level operations tied to the revenue cycle including billing governance and service delivery excellence - Result-oriented with an ownership and accountability mindset - Drive pay for performance and culture of performance differentiation - Executive presence managing with influence and effective communication across stakeholder groups both regionally and globally - Embed risk excellence culture across the teams - Encourage and drive a culture of change and ideation - Lead drive commercial acumen - review of cost budgets - Taking accountability of end-to-end outcomes as an enterprise collaborating across functions business and locations Performance KPI Ownership - Own critical KPIs such as - Reduction of invoicing errors and billing disputes - Timely conversion to the end-state billing platform - Improvement in billing cycle time and customer satisfaction - Compliance with internal controls SOX and audit readiness - Track and analyze metrics to identify gaps and drive continuous improvement Effective Communication Stakeholder Management - Act as the executive liaison for internal and external stakeholders including Finance Delivery Heads Clients Service Teams and Auditors - Build strong partnerships with cross-functional teams Client Service SOX IT Risk to ensure integrated and transparent billing operations - Represent billing and operations in operational committees and client governance forums - Communicate transformation goals progress and performance to stakeholders with clarity and influence People Change Leadership - Lead a global team of senior managers and AVPs create a culture of ownership innovation and operational excellence - Drive organizational change by effectively communicating vision managing resistance and ensuring adoption of new systems and processes - Foster leadership development and succession planning within the billing and delivery functions Qualifications - Master s degree in Business Administration Finance or related field preferred - 15 years of experience in billing finance operations or global delivery with at least 5 years in a senior leadership role within the BFSI sector - Proven experience in managing global or offshore delivery operations at scale - Excellent leadership strategic thinking stakeholder management and change leadership skills