It Admin

Company DescriptionOur MissionAt Palo Alto Networksxc2xae everything starts and ends with our mission Being the cybersecurity partner of choice protecting our digital way of life Our vision is a world where each day is safer and more secure than the one before We are a company built on the foundation of challenging and disrupting the way things are done and we re looking for innovators who are as committed to shaping the future of cybersecurity as we are Who We AreWe take our mission of protecting the digital way of life seriously We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration to execution From showing up for each other with integrity to creating an environment where we all feel included As a member of our team you will be shaping the future of cybersecurity We work fast value ongoing learning and we respect each employee as a unique individual Knowing we all have different needs our development and personal wellbeing programs are designed to give you choice in how you are supported This includes our FLEXBenefits wellbeing spending account with over 1 000 eligible items selected by employees our mental and financial health resources and our personalized learning opportunities - just to name a few At Palo Alto Networks we believe in the power of collaboration and value in-person interactions This is why our employees generally work full time from our office with flexibility offered where needed This setup fosters casual conversations problem-solving and trusted relationships Our goal is to create an environment where we all win with precision Your CareerAs the fastest growing security company in the world Palo Alto Networks relies heavily on its people to do their jobs as efficiently and quickly as they need to do it For that our amazing teams rely heavily on our Desktop Support Team to be at the ready with the right help at the right time Our IT Desktop Support Team Members aid their co-workers both local and remote providing technical troubleshooting and resolution to any and all computer hardware and software issues As a member of our team you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining that positive professional customer service mind-set you ve always provided to your IT customersFast-paced fast-changing and unpredictable defines our Information Technology team We are looking for analytical agile and influential leaders who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities This position is in Bangalore office and primarily supports India and other JAPAC regions Your Impact Provide IT procurement configuration and support services for PC and Mac platforms video conference equipment printers copiers phone systems smartphone devices and general IT hardware software Base level understanding of IT infrastructure including networking and ability to build configure and support them with the guidance from SMEs Follow SOP documentation and escalate issues appropriately to higher-level staff Manage individual workflow and maintain current ticket queue via IT ticketing system Develop and maintain a productive and professional relationships with user base Plan coordinate and support the onsite online and hybrid events with IT AV enabled QualificationsYour Experience Any degree in tech or related discipline or equivalent military experience Must have 5 to 10 years of relevant work experience in IT admin roles Strong service-oriented mentality is a must- excellent communication interpersonal skills ability and willingness to learn and cross train with other IT staff members required Recent hands-on technical experience with Windows 11 Mac OSX Google Workspace Microsoft Active Directory system imaging VPN basic networking network connectivity including 802 11x PC and Apple hardware and mobile devices Recent experience with remote access and remote-control tools to support remote employees Zoom MS Remote Desktop etc Recent involvement in supporting large group events with IT AV equipment operation Experience with office space IT Facility design build and maintenance support Additional InformationThe TeamThe Employee Success Team builds and supports technology to create delightful experiences for our employees It s crucial that everything we offer and create are easy for people to use and understand We have a high-performance culture filled with people that refuse to take no for an answer Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet Our CommitmentWe re problem solvers that take risks and challenge cybersecurity s status quo It s simple we can t accomplish our mission without diverse teams innovating together We are committed to providing reasonable accommodations for all qualified individuals with a disability If you require assistance or accommodation due to a disability or special need please contact us at Palo Alto Networks is an equal opportunity employer We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or other legally protected characteristics All your information will be kept confidential according to EEO guidelines Is role eligible for Immigration Sponsorship No Please note that we will not sponsor applicants for work visas for this position Covid-19 Vaccination Information for Palo Alto Networks Jobs Vaccine requirements and disclosure obligations vary by country Unless applicable law requires otherwise you must be vaccinated for COVID or qualify for a reasonable accommodation if The job requires accessing a company worksite The job requires in-person customer contact and the customer has implemented such requirements You choose to access a Palo Alto Networks worksite If you have questions about the vaccine requirements of this particular position based on your location or job requirements please inquire with the recruiter