Python L3 Support Engineer

4 days ago

Bengaluru India McLaren Strategic Solutions (MSS) Full time

Job Description Engineering Support Level 2 - Portfolio Analytics (Bengaluru | 4-10 years) The role involves providing Level 2 support for Portfolio Analytics, focusing on resolving client issues, collaborating with engineering teams, and enhancing client experience. The position requires strong technical skills in Python and API integration, along with excellent communication abilities. Key Responsibilities Investigate and drive support resolution with senior external clients, internal stakeholders, and other engineering teams. Serve as point of escalation for support issues from Helpdesk (L1). Work closely with the engineering team to drive resolution of client issues. Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics. Create documentation, runbooks, and code snippets to share with clients and internal engineering teams. Requirements Must-Have Skills Coding and debugging in Python Debugging API calls Basic knowledge of UI and API integration Clear and empathetic communication Client presentation skills Willingness to execute on support issues and automate resolution of repeat issues Nice-to-Have Skills Knowledge of Java Knowledge of AWS

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