Valorx Support Engineer

2 weeks ago

Bengaluru India Softview Infotech Full time

Job Description

Job Role: Valorx Support & Development Engineer

Experience: 3-6 Years

Location: Hyderabad, Bangalore

Key Skills: Valorx, L2/L3 Support for Valorx Applications, Salesforce

Role Summary

Job Description Valorx Support & Development Engineer:

We are seeking a skilled Valorx Support & Development Engineer to manage, enhance, and support the integration of Salesforce with Valorx across our business processes. The role requires expertise in Salesforce, Excel-based workflows, and Valorx applications, with the ability to troubleshoot issues, deliver enhancements, and collaborate with business users and technical teams.

Key Responsibilities

Application Support:

- Provide L2/L3 support for Valorx applications and integrations with Salesforce.
- Troubleshoot user issues, analyze logs, and resolve functional and technical incidents within SLA.
- Coordinate with business stakeholders to capture, prioritize, and resolve issues impacting operations.
- Create and maintain documentation, SOPs, and knowledge articles for recurring issues.

Development & Enhancements

- Design, develop, and enhance Valorx solutions integrating Salesforce and Excel.
- Configure Valorx templates, mappings, and data flows as per business needs.
- Develop automation, validations, and optimizations to improve end-user experience.
- Collaborate with Salesforce development teams to align Valorx changes with platform strategy.

Process & Governance

- Ensure compliance with deployment, change management, and incident management processes.
- Participate in release planning, testing, and production deployment activities.
- Provide training and user guidance for Valorx adoption

Required Skills & Qualifications

- Strong experience with Salesforce (Sales Cloud/Service Cloud) data models and workflows.
- Hands-on knowledge of Valorx Workbooks and Applications (design, configuration, optimization).
- Proficiency with Excel (advanced formulas, macros, data analysis).
- Experience in L2/L3 application support, troubleshooting, and incident resolution.
- Understanding of APIs, integration patterns, and data management in Salesforce.
- Excellent communication skills to interact with business stakeholders and technical teams.

Preferred Skills

- Salesforce Admin or Developer certification.
- Exposure to Apex, Lightning Components, SOQL for Salesforce customizations.
- Familiarity with Agile methodology and tools (JIRA, Azure DevOps, etc.).
- Experience in automation scripts (Python, VBA, etc.) to improve Excel/Valorx productivity.

Education & Experience

- Bachelor's degree in Computer Science, Information Technology, or related field.
- 36 years of experience in Salesforce ecosystem with at least 12 years working on Valorx.

Skills: valorx,l2/l3 support,valorx support,salesforce

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