Valorx Support

Role Summary

We are seeking a skilled Valorx Support & Development Engineer to manage, enhance,

and support the integration of Salesforce with Valorx across our business processes. The

role requires expertise in Salesforce, Excel-based workflows, and Valorx applications, with

the ability to troubleshoot issues, deliver enhancements, and collaborate with business users

and technical teams.

Key Responsibilities

 Application Support

o Provide L2/L3 support for Valorx applications and integrations with

Salesforce.

o Troubleshoot user issues, analyze logs, and resolve functional and technical

incidents within SLA.

o Coordinate with business stakeholders to capture, prioritize, and resolve

issues impacting operations.

o Create and maintain documentation, SOPs, and knowledge articles for

recurring issues.

 Development & Enhancements

o Design, develop, and enhance Valorx solutions integrating Salesforce and

Excel.

o Configure Valorx templates, mappings, and data flows as per business needs.

o Develop automation, validations, and optimizations to improve end-user

experience.

o Collaborate with Salesforce development teams to align Valorx changes with

platform strategy.

 Process & Governance

o Ensure compliance with deployment, change management, and incident

management processes.

o Participate in release planning, testing, and production deployment activities.

o Provide training and user guidance for Valorx adoption.

Required Skills & Qualifications

 Strong experience with Salesforce (Sales Cloud/Service Cloud) data models and

workflows.

 Hands-on knowledge of Valorx Workbooks and Applications (design,

configuration, optimization).

 Proficiency with Excel (advanced formulas, macros, data analysis).

 Experience in L2/L3 application support, troubleshooting, and incident resolution.

 Understanding of APIs, integration patterns, and data management in Salesforce.

 Excellent communication skills to interact with business stakeholders and technical

teams.

Preferred Skills

 Salesforce Admin or Developer certification.

 Exposure to Apex, Lightning Components, SOQL for Salesforce customizations.

 Familiarity with Agile methodology and tools (JIRA, Azure DevOps, etc.).

 Experience in automation scripts (Python, VBA, etc.) to improve Excel/Valorx

productivity.

Education & Experience

 Bachelor's degree in Computer Science, Information Technology, or related field.

 3–6 years of experience in Salesforce ecosystem with at least 1–2 years working on

Valorx.