L2/L3 Support Engineer

4 days ago

Bengaluru, India IntraEdge Full time

Job Title: TST support engineer – Engineer IILocation: BangaloreJob Type: Full-TimeExperience:4+ YearsAs a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes.Looking for SRE engineers for production support of mission critical tokenization platform. Candidate should be strong in ITSM process and hands-on with automation scripting.Key ResponsibilitiesProvide L2/L3 production support for mission-critical systems.Manage incidents, problems, and changes aligned with ITSM processes.Drive automation to improve operational efficiency.Collaborate with developers and cloud engineers for root-cause analysis and performance optimization.Required Technical SkillsLanguages & Tools: Java, Python, Go, Shell scriptingDatabases: PostgreSQL, Couchbase, OracleDevOps & Monitoring: Kubernetes, OpenShift, CI/CD, Splunk, ELK stackCloud: Cloud networking, automation & deploymentOthers: REST Web Services, Vert.X, ServiceNowIdeal Candidate4–9 years of SRE / Production Support experienceStrong in ITSM, automation, and cloud technologiesExcellent troubleshooting and collaboration skillsOpen to working in rotational shifts (excluding night shifts)

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