
System & security support engineer L2/L3
1 day ago
Job Title: System & security support engineer L2/L3
Base Location: Bangalore
Work Mode: Remote
Experience Required: 5+ Years
Job Summary: We are looking for a seasoned L2/L3 Systems/Support Engineer with a strong background in IT infrastructure support and cybersecurity operations. The ideal candidate should have hands-on experience in monitoring, troubleshooting, and securing enterprise systems. You will be responsible for providing advanced technical support, maintaining system health, and enhancing security posture across platforms.
Key Responsibilities:
- Provide L2/L3 technical support for infrastructure systems including servers, endpoints, and networks.
- Monitor and respond to incidents related to system performance, availability, and security.
- Troubleshoot hardware, software, and network-related issues in a timely manner.
- Collaborate with security teams to investigate threats, perform vulnerability assessments, and support mitigation strategies.
- Maintain system documentation, configurations, and change logs.
- Support patch management, endpoint protection, and compliance initiatives.
- Coordinate with cross-functional teams for system upgrades, migrations, and recovery planning.
Required Skills:
- Minimum of 5 years of experience in System/Support Engineering with exposure to Cybersecurity.
- Strong knowledge of Windows/Linux servers, Active Directory, and network protocols.
- Experience with security monitoring tools, SIEM, and incident response processes.
- Familiarity with endpoint protection, firewalls, intrusion detection/prevention systems.
- Proficient in troubleshooting Tier 2/3 technical issues across infrastructure and application layers.
- Strong communication skills and the ability to collaborate effectively across teams.
Good to Have:
- Industry certifications such as CompTIA Security+, CEH, Microsoft Certified, or Cisco Security certifications.
- Experience with cloud security practices (AWS, GCP, or Azure).
- Knowledge of ITIL practices and ticketing systems (e.g., ServiceNow, Jira).
- Scripting knowledge (PowerShell, Bash, Python) for automating routine tasks.
Tech Stack:
Operating Systems: Windows, Linux
Security Tools: SIEM, EDR, IDS/IPS, Antivirus
Networking: TCP/IP, DNS, VPN, Firewall configurations
Systems & Platforms: Active Directory, VMware, Cloud (AWS/GCP/Azure)
Support Tools: ServiceNow, Jira, Remote Desktop, SSH
Scripting: PowerShell, Bash, Python (preferred)
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