System & security support engineer L2/L3

7 hours ago

Bengaluru, Karnataka, India Ortseam Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title: System & security support engineer L2/L3

Base Location: Bangalore

Work Mode: Remote

Experience Required: 5+ Years

Job Summary: We are looking for a seasoned L2/L3 Systems/Support Engineer with a strong background in IT infrastructure support and cybersecurity operations. The ideal candidate should have hands-on experience in monitoring, troubleshooting, and securing enterprise systems. You will be responsible for providing advanced technical support, maintaining system health, and enhancing security posture across platforms.

Key Responsibilities:

  • Provide L2/L3 technical support for infrastructure systems including servers, endpoints, and networks.
  • Monitor and respond to incidents related to system performance, availability, and security.
  • Troubleshoot hardware, software, and network-related issues in a timely manner.
  • Collaborate with security teams to investigate threats, perform vulnerability assessments, and support mitigation strategies.
  • Maintain system documentation, configurations, and change logs.
  • Support patch management, endpoint protection, and compliance initiatives.
  • Coordinate with cross-functional teams for system upgrades, migrations, and recovery planning.

Required Skills:

  • Minimum of 5 years of experience in System/Support Engineering with exposure to Cybersecurity.
  • Strong knowledge of Windows/Linux servers, Active Directory, and network protocols.
  • Experience with security monitoring tools, SIEM, and incident response processes.
  • Familiarity with endpoint protection, firewalls, intrusion detection/prevention systems.
  • Proficient in troubleshooting Tier 2/3 technical issues across infrastructure and application layers.
  • Strong communication skills and the ability to collaborate effectively across teams.

Good to Have:

  • Industry certifications such as CompTIA Security+, CEH, Microsoft Certified, or Cisco Security certifications.
  • Experience with cloud security practices (AWS, GCP, or Azure).
  • Knowledge of ITIL practices and ticketing systems (e.g., ServiceNow, Jira).
  • Scripting knowledge (PowerShell, Bash, Python) for automating routine tasks.

Tech Stack:

Operating Systems: Windows, Linux

Security Tools: SIEM, EDR, IDS/IPS, Antivirus

Networking: TCP/IP, DNS, VPN, Firewall configurations

Systems & Platforms: Active Directory, VMware, Cloud (AWS/GCP/Azure)

Support Tools: ServiceNow, Jira, Remote Desktop, SSH

Scripting: PowerShell, Bash, Python (preferred)

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