Pelatro - Support Engineer - Telecom Systems

5 days ago

Bengaluru, Karnataka, India PELATRO LIMITED Full time ₹ 10,000 - ₹ 20,000 per year

Job Title : Support Engineer

Location : Bangalore

Employment Type : Full-Time | 247 Rotational Shifts

About the Role :

We are looking for a proactive and technically skilled Support Engineer to join our operations team. The ideal candidate will be responsible for monitoring, troubleshooting, and supporting enterprise-grade telecom products deployed at customer environments. This role requires shift-based operations (including night shifts) to ensure 247 customer support and service availability.

Key Responsibilities :

- Monitor and manage system alarms, alerts, and job logs across multiple customer environments.

- Conduct preliminary investigation and root cause analysis for alerts following defined procedures and SLAs.

- Manage and acknowledge customer tickets through the support management system within agreed timelines.

- Work closely with Level 2 (L2) and Level 3 (L3) support teams by providing detailed logs and analysis for issue resolution.

- Coordinate with customer operations teams to ensure timely communication and status updates.

- Develop, modify, and maintain shell scripts to enhance monitoring and automation capabilities.

- Ensure system uptime and reliability through proactive checks, validations, and escalation management.

- Document technical findings, incident resolutions, and operational improvements.

Required Skills & Qualifications :

Education : Bachelors degree in Computer Science, Information Technology, or related field.

Experience : 110 years of hands-on experience supporting Telecom BSS/OSS systems or similar enterprise environments.

- Strong understanding of Unix/Linux systems and proficiency in Shell scripting.

- Good knowledge of RDBMS concepts (SQL, schema design, queries, troubleshooting).

- Familiarity with SDLC processes and Agile methodologies.

- Excellent communication, analytical, and problem-solving skills.

- Ability to manage multiple priorities under pressure in a 247 operational setup.

- Capability and willingness to upskill to L2/L3 support levels with deeper product and domain expertise.

Preferred Attributes :

- Prior experience in telecom domain operations or support for mission-critical systems.

- Exposure to ticketing tools such as JIRA, ServiceNow, or Remedy.

- Hands-on experience in log analysis and performance monitoring tools.

Work Schedule :

- 247 environment with rotational shifts (including night shifts).

- Each shift will be 9 hours, with periodic rotation across time zones.

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Pelatro Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Required Qualifications:OBJECTIVES of ROLE:Responsible for monitoring and supporting the product at customer environment in 24*7 basis working in shifts.Managing the tickets from customer adhering to SLA.RESPONSIBILITIES/TASKS:Monitoring the alarms/alerts generated from various customers.Monitoring the logs of jobs and job status.Preliminary investigation of...

  • Associate Director/Director – Support

    3 days ago

    Bengaluru, Karnataka, India Pelatro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Type : Permanent with PelatroWork Location: Bangalore.Job Description :RoleAssociate Director/Director – Support will lead the global customer support function and success operations for enterprise telecom and marketing automation solutions. The role demands a strategic leader who can blend deep technical expertise with strong business acumen to ensure...

  • Openings for Support Lead(CVM,Telecom)

    3 days ago

    Bengaluru, Karnataka, India Pelatro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ROLE TITLESupport LeadOBJECTIVES of ROLEPrime responsibility of leading L1/L2 support teamAccountability on direct customer experience.RESPONSIBILITIES/TASKSResponsible for leading the L1/L2 support role for a critical application.Managing a team of support engineers to under the SLA.Constant engagement with customers as the first level of...

  • Openings For Associate Director

    1 week ago

    Bengaluru, Karnataka, India Pelatro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Openings with a product-based company for an Associate Director/Director Support role with CVM experience.Are you going to be excited? Please send me your resume to EXP: 15+ YearsJob Type: Permanent with PelatroWork Location: Bangalore.Job Description:RoleAssociate Director/Director Support will lead the global customer support function and success...

  • Telecom Engineer

    1 week ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    L2 Telecom EngineerTechnical Expertise: In-depth knowledge of telecom networks, protocols, and technologies. Problem-Solving: Strong analytical and problem-solving skills to handle complex network issues. Communication: Excellent verbal and written communication skills. Technical Expertise: In-depth knowledge of telecom networks, protocols, and technologies....

  • Betsol - Telecom Engineer - Voice & Telecom

    7 days ago

    Bengaluru, Karnataka, India Betsol LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : Company Overview : BETSOL is a cloud-first digital transformation and data management company, delivering products and IT services to enterprises across 40+ countries. With multiple engineering patents and recognized industry awards, BETSOL consistently achieves a Net Promoter Score (NPS) 2x the industry average. Our product line, Zmanda...

  • Telecom Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Betsol Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Telecom Engineer (Voice and Telecom Specialist) Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the...

  • Telecom Engineer

    1 week ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    L3 Telecom Engineer• Technical Expertise: Extensive knowledge of telecom networks, protocols, and technologies. Problem-Solving: Exceptional analytical and problem-solving skills to handle the most complex network issues. Communication: Excellent verbal and written communication skills. Leadership: Strong leadership and project management skills. Attention...

  • Telecom Engineer

    1 week ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.BETSOL's open source backup and...

  • Telecom Engineer

    7 days ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.BETSOL's open source backup and...