Telecom Engineer
13 hours ago
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL's open source backup and recovery product line, Zmanda ), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.
BETSOL Global IT Services ) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado, and Bangalore, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
Job DescriptionUnified Communications and Cloud Contact Center Expert
Results-driven and self-sufficient Voice and Telecom professional with extensive hands-on experience designing, deploying, and managing enterprise voice and communications systems.
Highly skilled in Cisco Unified Communications Manager (CUCM), Cisco UCCX, Cisco Unity, , Webex Calling, and call routing strategies across hybrid and cloud environments. Proficiency and promptness in administering and optimizing Genesys Cloud and Genesys CCaaS platforms will be an added advantage, delivering seamless and scalable company solutions.
Possesses solid knowledge of network security principles and Azure IaaS to support a secure, reliable voice infrastructure. Demonstrated ability to lead and execute complex telecom projects end-to-end with little to no reliance on external professional services. Recognized ability for aligning telecom solutions with business needs while maintaining operational excellence and compliance with enterprise standards.
Core Competencies:
- Currently managing and troubleshooting the Cisco Call Manager (CUCM) & UCCX environment with scripting within UCCX environment
- Good to have Webex Calling and VoIP Architecture
- SIP Trunking, Call Routing, and Number Management
- Must have Internet-based Access and Operations (WebRTC)
- Telecom Systems Optimization
- Network Security Best Practices for Voice Environments
- Experience in Genesys Cloud / Genesys CCaaS Deployment / & Support will be a plus
- Azure IaaS Integration for Required Solutions
- Capabilities to work with Cross-functional teams and stakeholders
Experience range : 4-7 years
Work timings : 4:30:00 PM - 3:30 a.m IST
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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