Technical Associate – Service Desk L1
3 weeks ago
Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Technical Associate Service Desk L1Responsibilities Handle the issues request reported through various ticketing tool within agreed SLAs Should handle Voice and Non-Voice tickets simultaneously Responsible for executive leadership and Board members IT support Advanced understanding of technology hardware including desktop computers laptops tablets printers projectors and scanners Troubleshoots and resolves minor wireless network switch or printer issues escalates major issues wireless network etc to information technology IT infrastructure technical teams Working knowledge of PC LAN application software including Office 365 and Internet browsers Internet Explorer Chrome Safari Set up and configure computer systems Troubleshooting issues related to MDM OS Standard Office Suite and Browsers Second level support to Desktops Laptops Thin Clients Printers Scanners and Multi-Function Devices Trouble shooting issues related to business specific applications User provisioning of various business applications ERP Support New Transitions Ramp Ups Downs Business migrations Site Consolidations Projects Support Infra Projects Refresh Upgradations Migrations New Technology Rollout Knowledge Management Ensure the Knowledge Articles are used on all issues Provide Hands and Feet support to other IT Teams for any scheduled activities Install and configure computer hardware operating systems and applications Qualifications we seek in you Minimum Qualifications Skills Bachelor s Degree required Preferably in Computer Science Information Systems or related field Strong domain knowledge and technical orientation Knowledge of OS MDM and Office Issues Preferred Qualifications Skills Customer Service and Problem-Solving attitude Good communications skills in English Should be able to deliver on tight timelines Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Get to know us at genpact com and on LinkedIn X YouTube and Facebook Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training
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Technical Associate – Service Desk L1
1 day ago
Hyderabad, Telangana, India Genpact Full time ₹ 35,000 - ₹ 75,000 per yearTechnical Associate – Service Desk L1 & MIM-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology...
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Service Desk L1 Technician
3 weeks ago
Hyderabad, Telangana, India Milestone Technologies Full timeMilestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support As part of our IT team candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support outstanding customer service and...
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Technical Associate – Service Desk L1
3 days ago
Hyderabad, Telangana, India Genpact Full time ₹ 2,00,000 - ₹ 6,00,000 per yearReady to build the future with AI?At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
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High Salary Service Desk Technician L1
3 weeks ago
Hyderabad, Telangana, India Milestone Technologies Full timeMilestone Technologies Inc is seeking a Service Desk Technician L1 to support the management of IT Operations This position is responsible for maintaining quality IT Help Desk services and driving change for the business Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness This position is...
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Hyderabad, Telangana, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per yearHiring for - Service Desk (Technical Support || International voice)Job Description:We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality.Key Responsibilities:Technical Support...
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Technical Associate – It Support
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Hyderabad, Telangana, India GENPACT Full timeReady to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow...
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Hyderabad, Telangana, India Jobaaj - Hiring for Our Leading Clients Full time ₹ 20,00,000 - ₹ 25,00,000 per yearPosition SummaryLead Service Desk Operations Engineering and SRE initiatives focusing on modernization automation and program management Transform L1 Service Desk into a proactive AI enabled automation first function and lead L3 engineering development for sustain applications Ensure robust ITIL governance via ServiceNow Key ResponsibilitiesStrategic...
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Service Desk Operations
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Hyderabad, Telangana, India Vialto Partners Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per yearCompany DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a...
